Avaya 33810X : Avaya Aura® Contact Center Solution Design Exam

  • Exam Code: 33810X
  • Exam Name: Avaya Aura® Contact Center Solution Design Exam
  • Updated: Oct 14, 2026
  • Q & A: 50 Questions and Answers

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Avaya 33810X Exam Syllabus Topics:

SectionObjectives
Topic 1: Contact Center Architecture Overview- Avaya Aura Contact Center components
  • 1. Integration with Avaya Aura ecosystem
    • 2. Core platform architecture and modules
      - Deployment models
      • 1. Scalability and high availability concepts
        • 2. On-premises deployment considerations
          Topic 2: System Integration- Telephony and SIP integration
          • 1. SIP trunking and signaling basics
            • 2. Integration with Avaya Communication Manager
              - CRM and third-party systems
              • 1. CTI integration concepts
                • 2. Data exchange and middleware considerations
                  Topic 3: Solution Design Requirements- Business requirement analysis
                  • 1. Contact center functional requirements mapping
                    • 2. Non-functional requirements (performance, resiliency)
                      - Design considerations
                      • 1. Multichannel contact handling (voice, email, chat)
                        • 2. Routing strategies and call flow design
                          Topic 4: Operations and Maintenance- Troubleshooting and optimization
                          • 1. System tuning and optimization techniques
                            • 2. Common failure scenarios
                              - Monitoring and reporting
                              • 1. Contact center performance metrics
                                • 2. Reporting tools and dashboards

                                  Avaya Aura® Contact Center Solution Design Sample Questions:

                                  Question #1

                                  A Contact Center manager wants a first contact resolution with Avaya Agent Desktop Based on Avaya Breeze®, which solution would Avaya offer with AACC?

                                  • A. Microsoft Lync
                                  • B. Presence Service
                                  • C. Avaya Multimedia Messaging
                                  • D. Engagement Assistant
                                  Reveal Solution  Discussion  0

                                  Correct Answer: B  🗳️

                                  Question #2

                                  What should a functional architecture discussion cover?

                                  • A. Customer evolution plans and Avaya solution to their problems
                                  • B. A design of the needed components and Interconnections
                                  • C. Network plan of the existing Infrastructure
                                  • D. Bill of Materials to quantify the costs
                                  Reveal Solution  Discussion  0

                                  Correct Answer: C  🗳️

                                  Question #3

                                  The IT manager wants a powerful tool that can adapt and modify the contact flow in AACC-Which tool is used to change the contact flow in AACC?

                                  • A. Contact Center Manager Multimedia Administrator
                                  • B. Contact Center Server Utility
                                  • C. Contact Center Orchestration Designer
                                  • D. Contact Center Manager Administrator
                                  Reveal Solution  Discussion  0

                                  Correct Answer: A  🗳️

                                  Question #4

                                  A support manager experienced that each Voice Contact runs through an application designed with the Which service controls the pathway through the application?

                                  • A. Telephony Services Manager (TSM)
                                  • B. Task Flow Executor (TFE)
                                  • C. Telephony Services Manager (TSM)
                                  • D. SIP Gateway Manager (SGM)
                                  Reveal Solution  Discussion  0

                                  Correct Answer: A  🗳️

                                  Question #5

                                  An IT manager wants Avaya Breeze ™ to use Snap-In to integrate new capabilities into processes.
                                  Which Avaya Breeze ™ snap-in is offered to provide a core capability for defining, administering, and executing the end-user customer journey?

                                  • A. Work Assignment
                                  • B. Co-Browsing
                                  • C. Engagement Designer
                                  • D. Context Store
                                  Reveal Solution  Discussion  0

                                  Correct Answer: D  🗳️

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