Avaya 74970X : Avaya Oceana® Solution Support Exam
- Exam Code: 74970X
- Exam Name: Avaya Oceana® Solution Support Exam
- Updated: Oct 14, 2026
- Q & A: 68 Questions and Answers
About Avaya 74970X Exam
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Avaya 74970X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Operations and Maintenance | - Monitoring and troubleshooting
|
| Channel and Interaction Management | - Omnichannel handling
|
| Installation and Configuration | - System setup and deployment
|
| Avaya Oceana Architecture | - Core components and services
|
Avaya Oceana® Solution Support Sample Questions:
Which two log files are used to troubleshoot CSC-AES connection problems? (Choose two.)
- A. /var/log/Avaya/services/CallServerConnector
- B. /var/log/Avaya/dcm/pu/AgentControllerService
- C. /var/log/Avaya/dcm/pu/CallServerConnector
- D. /var/log/Avaya/services/CustomerControllerService
Correct Answer: A,D 🗳️
Which statement describes the function of the Unified Collaboration Model (UCM)?
- A. It is an agent selection component based on attribute matching across all channels.
- B. It is an engine for tracking and maintaining the end-to-end context of Omni-channel interactions.
- C. It is a normalized model for all resources and Interactions that provides states for resources and interactions.
- D. It is an enterprise workflow model to orchestrate the omni-channel Interaction flow.
Correct Answer: C 🗳️
Which credentials does Avaya Oceana Workspaces use for Agent login?
- A. Avaya Breeze Authorization Service and Avaya Communication Manager Agent username and password
- B. Avaya Breeze Authorization Service and Avaya Control Manager Agent username and password
- C. Avaya Breeze Authorization Service and LDAP as Authentication Authority
- D. Avaya Breeze Authorization Service and Avaya Communication Manager extension and password
Correct Answer: A 🗳️
Which VDN is required in Communication Manager for initiating an adjunct route to transfer calls coming from Avaya Experience Portal to Avaya Oceana?
- A. RONA VDN
- B. Transfer VDN
- C. Ingress VDN
- D. Routing VDN
Correct Answer: D 🗳️
Which two statements describe what the Engagement Designer (ED) does while it is processing an Incoming Interaction from a chat contact? (Choose two.)
- A. ED sends a "create new contact" request to OCP snap-in.
- B. ED workflow requests chat attributes for the Context Id from C Store.
- C. ED sends a resource request to CS with chat attributes for a suitable agent.
- D. ED sends a resource request to WA and invites the agent to a chat room.
- E. ED sends a resource request to WA with chat attributes for a suitable agent.
Correct Answer: A,E 🗳️
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