Salesforce EX-Con-101 : Salesforce Certified Experience Cloud Consultant
- Exam Code: EX-Con-101
- Exam Name: Salesforce Certified Experience Cloud Consultant
- Updated: Oct 10, 2026
- Q & A: 187 Questions and Answers
About Salesforce EX-Con-101 Exam
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Salesforce EX-Con-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Analytics and Monitoring | 13% | - Configure Site.com analytics and reporting - Monitor site performance and user engagement - Conduct user feedback collection and optimization - Implement error handling and logging |
| Discovery and Scoping | 18% | - Define scope and create solution design - Identify key stakeholders and user personas - Understand customer business objectives and challenges - Assess organizational readiness for digital transformation |
| Implementation and Integration | 28% | - Configure SSO and authentication providers - Integrate external systems via APIs and connected apps - Build and configure Experience Builder pages and components - Implement search functionality and content tagging - Implement Einstein bots and chat functionality - Configure email and notification templates |
| Solution Design and Business Logic | 28% | - Design data access and visibility rules - Configure navigation, menus, and site structure - Implement security model (profiles, permission sets, sharing rules) - Design Experience Cloud site architecture (themes, templates, branding) - Configure Lightning Web Components for customizations - Set up and manage CMS content and files |
| Change Management and Training | 13% | - Develop user adoption strategy and documentation - Plan and execute change management activities - Create training materials and end-user guides - Define support processes and escalation paths |
Salesforce Certified Experience Cloud Consultant Sample Questions:
What accuratelysequences the necessary steps to create a partner user from an enabled partner account?
- A. 1) View the partner account contact.2) Select Manage External User. Multiple Books3) Select Enable Partner Account.4) Edit the user record to assign the correct role and profile.5) Save.
- B. 1) View the partner account contact.2) Select Manage External User.3) Select Enable Partner User.4) Edit the user record to assign the correct role/profile.5) Save.
- C. 1) Edit the user record to assign the correct role/profile.2) View the partner account contact.3) Select ManageExternal User.4) Select Enable Partner Account.5) Save.
- D. )1) Edit the user record to assign the correct role/profile. ee2) View the partner account contact. Single Book3) Select Manage External User.4) Select Enable Partner User.5) Save.
Correct Answer: B 🗳️
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The Cloud Kicks (CK) site administrator is onboarding a now partner to its Experience Cloud site. They have created the partner as an Account, added the required Contacts, and ensured that the Welcome Email selection is checked. However, upon review, the site administrator has found that none of the partner users were able to register.
What should the site administrator do to ensure they areable to set up partner users correctly?
- A. Double-check that the provided email addresses are correct.
- B. Ensure that the Account has been enabled as a partner Account.
- C. Ensure thatthe Contacts under the Account are enabled as partner users.
- D. Double-check that the partner profile has been added to the CK site.
Correct Answer: C 🗳️
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Northern Trail Outfitters has an Experience Cloud site using the Customer Service template. They have noticed that many questions take a long time to receive a response or go completely unanswered.
Which functionality would allow questions to get internal visibility?
- A. Limit the number of questions posted per day.
- B. Enable Escalate to Case.
- C. Tell users to submit a case for unanswered questions.
- D. Create moderators for each topic.
Correct Answer: B 🗳️
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Which two statements regarding data categories are true?
Choose 2 answers
- A. Child roles cannot see more data categories than their parent role. If the parent role's visibility changes, the child role's category visibility is reset to its parent's category visibility.
- B. When a category is madevisible to a user through custom settings or is made visible by default, its child and parent categories are not included.
- C. Customer Portal users and partner portal users inherit data category visibility settings of the role assigned to their account (owner) managers by default.
- D. Translated articles will not follow the master article data category. Therefore, translated articles can be assigned to a different data category.
Correct Answer: A,C 🗳️
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Universal Containers (UC) is planning to create a portal for its global partner network. Users will be assigned a Partner Community license and a role.
Which two things should UC keep in mind when setting up partner roles?
Choose 2 answers
- A. Once created, roles cannot be deleted.
- B. The default limit for the number of roles for portals is 50,000 per org.
- C. Role Hierarchy can only be used if all objects have external OWD set to Private.
- D. Unused roles can be deleted.
Correct Answer: A,B 🗳️
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