Oracle 1Z0-1038-21 : Oracle Service Center 2021 Implementation Essentials

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Oracle 1Z0-1038-21 Exam Syllabus Topics:

Oracle Service Center 2021 Implementation Essentials Sample Questions:

1. How can you enable add-ins to run locally without uploading it to theserver?

A) Configuration > Site Configuration > Addin Manager > Required Profile > Interfaces > Select Developer Mode.
B) Configuration > Staff Management > Profiles > Required Profile > Select Developer Mode.
C) Configuration > Site Configuration> Addin Manager > Required Profile > Select Developer Mode.
D) Configuration > Staff Management > Profiles > Required Profile > Interfaces tab, Addin tab > Select Developer Mode.

2. For which three reasons should you recommend using workflows?

A) They reduce human error.
B) They promote efficiency.
C) They help customers find relevantknowledge answers.
D) They can sort incidents raised by a contact.
E) They guide agents through complex customer interactions and data updates.

3. Your customer has created a new script and deployed it to the agents in the call center within incident workflows. However, the script hangs on execution.
Identify two reasons for this.

A) No exit or finished event is being triggered on the script pages.
B) The script beginning and ending buttons are not enabled for the script pages.
C) The agents are not able to get to the pages where they can end the script.
D) No return events are listed in the incident workflow forthe script to use.

4. Which three events are available with theJavaScript API?

A) onrefresh()
B) ondataupdated()
C) aftersave()
D) onsaveclose ()
E) onbeforesave ()
F) enclose ()

5. What would you use for repetitive text with a single point of maintenance for any changes tothe text?

A) Custom object field
B) Variable
C) Custom field
D) Merge field

Solutions: