Oracle 1Z0-1064-21 : Oracle B2B Service 2021 Implementation Essentials

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Oracle 1Z0-1064-21 Exam Syllabus Topics:

Oracle B2B Service 2021 Implementation Essentials Sample Questions:

1. Your customer has asked to investigate a possible bug in their Engagement Cloud Knowledge Base. Users are authoring and publishing articles but these articles are not visible to other users even though the visibility for every article is set to all users.
What could be causing this behavior?

A) There is a configuration failure in the publishing task. A user provisioned as "Knowledge Manager" must ensure that the "automatic refresh for articles" option is set to "Yes" from the "Manage Administrator Profile Values" task.
B) Authors need to make their articles available in order to set them as favorites, so other users can be notified as the articlesare updated.
C) Users that want to see immediate updates to articlesmust have the article in their favorites, so that it is identified as a document of interest and the user will be informed that there has been an update published.
D) Articles are available to users only after the application updates the knowledge base search index. This happens at regular intervals and there might be some elapsed time before the search index is updated.

2. In which three situations can default coverage be applied?

A) for a specificSR status
B) for a specific period of time
C) globally, to all service requests that do not have any other coverage
D) to a specific customer account
E) for a specific SR category

3. Which three steps are required to set up a standard coverage for the following scenario: High Severity SRs must be worked round-the-clock and resolved in 24 hours (a First Response metric is not required), and the owner should be warned of pending expiration three hours before expiration?

A) Do not choose any optional criteria columns.
B) Choose all optional result columns.
C) Create a new standard coverage using the delivered Contracts Service Entitlements Entitlement Type.
D) Create an entitlement rule that specifies:-Condition Column Severity = High-Calendar = 24 by
7-Resolution Metric = 1440-Resolution Warning Threshold 180-Appropriate Start and End Dates

4. Which two options are true about role synchronization for Digital Customer Service (DCS)?

A) is required for every DCS instance
B) also synchronizes userIDs and passwords between DCS and Engagement Cloud
C) enables DCS user authentication through an identity management service (such as Engagement Cloud identity management)
D) is real time

5. Which three subobject functions are included in the REST API for Service Requests (SRs)?

A) Update resource member
B) Delete message
C) Update resource manager
D) Update SR reference
E) Delete activity

Solutions: