Nortel 920-170 : Symposium call center server 5.0 applicaiont Developer

  • Exam Code: 920-170
  • Exam Name: Symposium call center server 5.0 applicaiont Developer
  • Updated: Sep 07, 2026
  • Q & A: 76 Questions and Answers

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Nortel 920-170 Exam Syllabus Topics:

SectionObjectives
Database and External Integration- Data access and interoperability
  • 1. External application integration
  • 2. Database interaction
Deployment and Maintenance- Production implementation
  • 1. Maintenance and updates
  • 2. Application deployment
Testing and Troubleshooting- Application validation
  • 1. Debugging application logic
  • 2. Performance and error analysis
Application Development Fundamentals- Symposium Call Center Server 5.0 architecture
  • 1. System components and interfaces
  • 2. Application development concepts
Application Scripting- Script creation and management
  • 1. Decision and control structures
  • 2. Variables and expressions
Call Processing and Routing- Call flow design
  • 1. Queue and skillset handling
  • 2. Call routing logic

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