Nortel 920-326 : Nncds-symposium contact center poftfolio
- Exam Code: 920-326
- Exam Name: Nncds-symposium contact center poftfolio
- Updated: Sep 09, 2026
- Q & A: 73 Questions and Answers
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Nortel 920-326 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Features & Functionality | 25% | - Reporting and management interfaces - Agent and supervisor tools - Call routing and distribution |
| Deployment & Maintenance Concepts | 10% | - Installation and configuration overview - Troubleshooting fundamentals |
| Integration & Interoperability | 15% | - Integration with Meridian/CS1000 systems - CTI and third-party application interfaces |
| Contact Center Design & Sizing | 25% | - Scalability and redundancy design - Hardware and software requirements - Capacity planning and traffic engineering |
| Symposium Contact Center Architecture & Components | 25% | - Server and software components - System overview and portfolio positioning - Network and telephony integration |
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