IBM A2010-591 : Assess: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3
- Exam Code: A2010-591
- Exam Name: Assess: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3
- Updated: Oct 02, 2026
- Q & A: 86 Questions and Answers
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IBM A2010-591 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Operations and Administration | - Troubleshooting and maintenance practices - Monitoring and operational management - System setup and configuration basics |
| Topic 2: Tivoli Service Delivery and Process Automation Overview | - IT service management (ITSM) fundamentals - IBM Tivoli service management portfolio and positioning - Process automation concepts and business value |
| Topic 3: Tivoli Service Automation Concepts | - Workflow automation and process execution - Service provisioning and orchestration fundamentals - Resource and lifecycle management |
| Topic 4: Architecture and Integration | - Integration with ITSM and enterprise systems - Tivoli automation architecture components - Data flow and system interaction model |
| Topic 5: Service Management Processes | - Change and configuration management basics - Incident, problem, and service request management - Service catalog and fulfillment workflows |
IBM Assess: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:
A customer wants to know about and manage the impact of changes to an individual server in their infrastructure. Which two products combined can provide the required functionality? (Choose two.)
- A. IBM Tivoli Application Dependency Discovery Manager
- B. IBM Tivoli Asset Discovery for Distributed
- C. IBM SmartCloud Control Desk
- D. IBM Tivoli Endpoint Manager
- E. IBM Composite Application Manager
Correct Answer: A,C 🗳️
A customer is experiencing a number of pain points in their IT service delivery. The operational efficiency and performance of the IT support teams is dropping, resulting in the IT teams repeating many tasks which have failed to complete due to operator errors. Which solution area can help improve the efficiency of the IT support teams?
- A. knowledge-based systems
- B. financial management
- C. runbook automation
- D. a customer relationship management system
Correct Answer: C 🗳️
Why is an organization chart useful to identify key stakeholders for an IT asset and service management solution?
- A. It provides an overview of the key business units which helps identify the unit managers to interview.
- B. It outlines the hierarchy and dependencies between departments responsible for IT asset and service management.
- C. It identifies the most important key business units using the IT asset and service management solution.
- D. It identifies the key business units and teams supporting IT asset and service management processes.
Correct Answer: A 🗳️
A customer is planning to implement IBM SmartCloud Control Desk to automate incident, problem, and change management processes and to build a configuration management database. The solution will serve up to 150 concurrent users. If the deployment uses IBM WebSphere Application Server Network Deployment V7.1 how many nodes in a cell are recommended to run maximo.ear?
- A. one is enough
- B. at least two
- C. at least five
- D. at least three
Correct Answer: D 🗳️
Which statement describes functional components provided by IBM Tivoli Provisioning Manager?
- A. They provide processes that join financial, contractual, and inventory functions to support life cycle management for hardware and software assets within the IT environment.
- B. They provide customers with access to knowledge search, the ability to log incidents into Incident Management, check status of existing incidents, provide information on system outages, show frequently asked questions, and perform other automated services such as ID Management.
- C. They provide automated configuration of IT resources in response to a service request or other trigger; they may include all levels of configuration such as network setup, storage allocation, partition preparation, base builds, application loads, cluster definition, etc.
- D. They provide services for the storing, categorization, searching, and correlation of data about client accounts, solutions, contracts, organizations, and products.
Correct Answer: C 🗳️
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