GAQM CPS-001 : Certified Professional Supervisor (CPS)
- Exam Code: CPS-001
- Exam Name: Certified Professional Supervisor (CPS)
- Updated: Aug 03, 2026
- Q & A: 0 Questions and Answers
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GAQM CPS-001 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Module 5 – Conflict Resolution & Problem Solving | - Conflict resolution strategies - Handling difficult employees and situations - Decision-making and problem-solving models - Conflict types and sources |
| Topic 2: Module 1 – Foundation of Supervision | - Setting goals and planning - Basic communication skills - Transition from team member to supervisor - Role and responsibilities of a supervisor |
| Topic 3: Module 2 – Supervisor Professional Skills | - Motivation theories and practices - Team development and dynamics - Delegation and authority management - Leadership styles and situational leadership |
| Topic 4: Module 6 – Leadership & Operational Skills | - Employee development and training - Workplace discipline and policies - Time and priority management - Health, safety and compliance basics |
| Topic 5: Module 3 – Performance Management | - Managing underperformance - Coaching and feedback techniques - Goal setting and performance standards - Performance appraisal processes |
| Topic 6: Module 4 – Communication & Interpersonal Skills | - Cultural awareness and communication - Verbal and non-verbal communication - Giving instructions and feedback - Active listening and questioning |
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