SAP C_BOSUP_90 : SAP Certified Support Associate - Incident Management with SAP BusinessObjects

  • Exam Code: C_BOSUP_90
  • Exam Name: SAP Certified Support Associate - Incident Management with SAP BusinessObjects
  • Updated: Oct 08, 2026
  • Q & A: 80 Questions and Answers

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SAP C_BOSUP_90 Exam Syllabus Topics:

SectionObjectives
SAP BusinessObjects Support Fundamentals- Incident handling processes and support workflow
  • 1. Incident lifecycle overview
    • 2. Support roles and responsibilities
      Troubleshooting and Incident Resolution- Common system and user issues
      • 1. Login and access issues
        • 2. Report and dashboard errors
          User and Security Management- Authentication and authorization concepts
          • 1. User roles and access rights
            • 2. Security configuration basics
              System Monitoring and Maintenance- Performance and availability monitoring
              • 1. Basic system health checks
                • 2. Log analysis and diagnostics
                  SAP BusinessObjects Architecture and Components- System architecture overview
                  • 1. Server components and services
                    • 2. Repository and database structure

                      SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

                      Question #1

                      What is SAP Solution Manager Enterprise Edition? (Choose two)

                      • A. A platform for realizing the value of SAP Enterprise Support
                      • B. A comprehensive view on a project/release plan with all quality gates and their associated activities
                      • C. An enablement program for SAP customers
                      • D. An enablement program for SAP partners
                      Reveal Solution  Discussion  0

                      Correct Answer: A,B  🗳️

                      Question #2

                      What is the definition of Initial Reaction Time (IRT)?

                      • A. The time elapsed between the following two statuses assigned to the messagE.- Sent to SAP Confirmed.
                      • B. The contractually agreed time for the first qualified response to customer.
                      • C. The amount of time that a customer message has been within the responsibility of SAP.
                      • D. The overall time taken to process the message.
                      Reveal Solution  Discussion  0

                      Correct Answer: B  🗳️

                      Question #3

                      You need to inform SAP that your SAP Solution Manager implementation is ready to go live for your customer.
                      How do you proceed?

                      • A. Call the Customer Interaction Center.
                      • B. Call your account manager to ask for help.
                      • C. Send an email to SAP EMEA Support.
                      • D. Create a message using the component SV-SMG-SUP within Service Desk.
                      Reveal Solution  Discussion  0

                      Correct Answer: D  🗳️

                      Question #4

                      What are benefits of SAP Notes to the installed base? (Choose two)

                      • A. They allow customers to find solutions for their own product issues.
                      • B. One SAP Note can cover multiple technical issues.
                      • C. SAP Notes inform customers about corporate strategy.
                      • D. They allow support consultants to quickly provide solutions for problems which have already been solved before.
                      Reveal Solution  Discussion  0

                      Correct Answer: A,D  🗳️

                      Question #5

                      What is contractually defined in the Service Level Agreements (SLAs) of SAP Enterprise Support? (Choose two)

                      • A. The dedicated support consultant that has been assigned to the customer
                      • B. The maximum time for providing corrective action for critical issues
                      • C. The products supported as defined in the SLA
                      • D. The Initial Response Time (IRT)
                      Reveal Solution  Discussion  0

                      Correct Answer: B,D  🗳️

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