SAP C_C4C14_1811 : SAP Certified Application Associate - SAP Service Cloud 1811
- Exam Code: C_C4C14_1811
- Exam Name: SAP Certified Application Associate - SAP Service Cloud 1811
- Updated: Oct 26, 2026
- Q & A: 155 Questions and Answers
About SAP C_C4C14_1811 Exam
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SAP C_C4C14_1811 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Service Request Processing | - Service request management - Service orders and notifications |
| SAP Service Cloud Overview | - Understanding SAP Service Cloud concepts - Solution architecture and capabilities |
| Service Analytics and Integration | - Integration with other SAP solutions - Reporting and analytics |
| Service Contract and Resource Management | - Resource and scheduling setup - Service contract configuration |
SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:
You enable email integration with SAP Cloud for Customer service request management Which partner types are supported for the email channels? Note: There are 2 correct answer to this question.
- A. Individual customers
- B. Group customer
- C. Corporate customers
- D. Competitors
Correct Answer: A,C 🗳️
Which of the following actions are supported by the e-mail communication channel? Note: There are 2 correct answers to this question.
- A. Create activities from inbound e-mails
- B. Create service tickets from inbound e-mails
- C. Broadcast e-mails to a group of individuals
- D. Route unkown sender e-mails to a common inbox
Correct Answer: B,D 🗳️
How can I maintain high data volumes is sap cloud for customers? Note: there are 2 correct answers to this question.
- A. Use a custom data migration template to populate data
- B. Use mass data maintenance to correct data directly
- C. Use mass data maintenance to download and upload data
- D. Use a standard data migration template to populate data
Correct Answer: B,D 🗳️
Which of the following are initial task required to configure SAP Cloud for customer? Note: There are 3 correct answers to this question.
- A. Create extension fields
- B. Complete fine-tuning activities
- C. Define the organizational structure
- D. Set up scoping
Correct Answer: B,C,D 🗳️
How can you give a business user access to a work center view? Note: There are 2 correct answers to this question.
- A. Create a business role that has access to the work center view and assign it to the business user
- B. Assign the business user to the organizational structure.
- C. Use business scoping to activate the work center containing the view
- D. Copy the access right from a business user who already has access to the work center view
Correct Answer: A,D 🗳️
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