SAP C_C4C14_1811 : SAP Certified Application Associate - SAP Service Cloud 1811

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SAP C_C4C14_1811 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. You enable email integration with SAP Cloud for Customer service request management Which partner types are supported for the email channels? Note: There are 2 correct answer to this question.

A) Individual customers
B) Group customer
C) Corporate customers
D) Competitors

2. Which of the following actions are supported by the e-mail communication channel? Note: There are 2 correct answers to this question.

A) Create activities from inbound e-mails
B) Create service tickets from inbound e-mails
C) Broadcast e-mails to a group of individuals
D) Route unkown sender e-mails to a common inbox

3. How can I maintain high data volumes is sap cloud for customers? Note: there are 2 correct answers to this question.

A) Use a custom data migration template to populate data
B) Use mass data maintenance to correct data directly
C) Use mass data maintenance to download and upload data
D) Use a standard data migration template to populate data

4. Which of the following are initial task required to configure SAP Cloud for customer? Note: There are 3 correct answers to this question.

A) Create extension fields
B) Complete fine-tuning activities
C) Define the organizational structure
D) Set up scoping

5. How can you give a business user access to a work center view? Note: There are 2 correct answers to this question.

A) Create a business role that has access to the work center view and assign it to the business user
B) Assign the business user to the organizational structure.
C) Use business scoping to activate the work center containing the view
D) Copy the access right from a business user who already has access to the work center view

Solutions: