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Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:

1. For PCI DSS compliance, it is sufficient to simply pause call recording when a customer enters their credit card information via DTMF tones.

A) True
B) False

2. What is the key technical advantage of using an "API-first" architecture in modern AICC solutions?

A) It makes the IVR prompts sound clearer.
B) It reduces the cost of hardware.
C) It simplifies integration with third-party systems and enables the creation of custom applications.
D) It eliminates the need for a SIP trunk.

3. In the context of AICC solution design, what does "horizontal scaling" refer to?

A) Adding new features to the software.
B) Expanding the solution to support new geographic regions.
C) Increasing the resources (CPU, RAM) of a single server.
D) Adding more servers of the same type to a pool to handle increased load.

4. Implementing a hot-standing disaster recovery site guarantees zero data loss (RPO=0) for an AICC deployment without any additional configuration.

A) True
B) False

5. What is the primary function of a "hunt group" in contact center routing?

A) To provide background music for callers on hold.
B) To record calls for a specific group of agents.
C) To manage outbound dialing campaigns.
D) To define a set of agents or queues that can be targeted by a single pilot number.

Solutions: