ISEB ISEB-ITILV3F : ITIL Foundation Certificate in IT Service Management

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ISEB ISEB-ITILV3F Exam Syllabus Topics:

ISEB ITIL Foundation Certificate in IT Service Management Sample Questions:

1. Availability Management is responsible for availability of:

A) Services and Components
B) Services and Business Processes
C) Services, Components and Business Processes
D) Components and Business Processes

2. Which of the following options is a hierarchy that is used in Knowledge Management?

A) Wisdom - Information - Data - Knowledge
B) Data - Information - Knowledge - Wisdom
C) Knowledge - Wisdom - Information - Data
D) Information - Data - Knowledge - Wisdom

3. Service Management is a set of specialised organisational capabilities for providing value to customers in the form of services". These specialised organisational capabilities include which of the following?

A) Markets and Customers
B) Functions and Processes
C) Applications and Infrastructure
D) Service Pipeline and Service Catalogue

4. Which of the following BEST describes a Service Request?

A) Any Request For Change (RFC) that is low risk and can be approved by the Change
Manager without a Change Advisory Board (CAB) meeting
B) Anything that the customer wants and is prepared to pay for
C) Any request or demand that is entered by a user via a Self-Help web-based interface
D) A request from a User for information, advice or for a Standard Change

5. A single release unit, or a structured set of release units can be defined within:

A) The RACI Model
B) A Request Model
C) The Plan, Do, Check, Act (PDCA) cycle
D) A Release Package

Solutions: