EXIN ITILFNDv4 : ITIL 4 Foundation
- Exam Code: ITILFNDv4
- Exam Name: ITIL 4 Foundation
- Updated: Nov 07, 2026
- Q & A: 376 Questions and Answers
About EXIN ITILFNDv4 Exam
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EXIN ITILFNDv4 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Understand the four dimensions of service management | - Partners and Suppliers - Organizations and People - Value Streams and Processes - Information and Technology |
| Understand the activities of the service value chain | - Plan - Design & Transition - Engage - Improve - Deliver & Support - Obtain/Build |
| Understand how the ITIL guiding principles can help an organization adopt and adapt service management | - Start where you are - Think and work holistically - Progress iteratively with feedback - Keep it simple and practical - Focus on value - Collaborate and promote visibility - Optimize and automate |
| Know the purpose and key terms of 15 ITIL practices | - Monitoring and Event Management - Continual Improvement - Incident Management - Service Level Management - Service Configuration Management - Change Control - Problem Management - Deployment Management - Information Security Management - Service Desk - Relationship Management - Supplier Management - Service Request Management - Release Management - IT Asset Management |
| Understand the purpose and components of the ITIL service value system | - Governance - Continual Improvement - Guiding Principles - Practices - Service Value Chain |
| Understand the key concepts of service management | - Describe the key concepts of creating value with services - Recall the definition of service, utility, warranty, customer, user, service management, sponsor |
EXIN ITIL 4 Foundation Sample Questions:
Which guiding principle considers which parts of an existing process should be kept by identifying how they contribute to value creation?
- A. Think and work holistically
- B. Keep it simple and practical
- C. Collaborate and promote visibility
- D. Progress iteratively with feedback
Correct Answer: B 🗳️
Which practice nurtures links with stakeholders at strategic and tactical levels?
- A. Supplier management
- B. Relationship management
- C. Service level management
- D. Service desk
Correct Answer: B 🗳️
What is used as a tool to help define and measure performance?
- A. A service level agreement
- B. A change schedule
- C. An incident record
- D. A continual improvement register
Correct Answer: A 🗳️
What aspect of 'service level management' asks service consumers what their work involves and how technology helps them?
- A. Operational metrics
- B. Business metrics
- C. Customer feedback
- D. Customer engagement
Correct Answer: D 🗳️
Which describes the 'plan' value chain activity?
- A. It ensures a shared understanding of the current status and vision for all products and services across the organization
- B. It ensures that services are delivered and supported according to agreed specifications and stakeholders' expectations
- C. It ensures that service components are available when and where they are needed, and meet agreed specifications
- D. It ensures continual improvement of products, services, and practices across all value chain activities
Correct Answer: A 🗳️
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