EXIN ITSM18F : EXIN IT Service Management Foundation based on ISO/IEC 20000:2018
- Exam Code: ITSM18F
- Exam Name: EXIN IT Service Management Foundation based on ISO/IEC 20000:2018
- Updated: Aug 16, 2026
- Q & A: 0 Questions and Answers
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EXIN ITSM18F Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Operation of the Service Management System | 50% | - Service portfolio processes - Service design, build and transition processes - Service assurance and performance evaluation - Continual improvement - Supply and demand management processes - Relationship and agreement processes - Resolution and fulfilment processes |
| Topic 2: Introduction to IT Service Management | 15% | - Relationship between IT services and business objectives - Purpose and benefits of ISO/IEC 20000 - Basic concepts of service management |
| Topic 3: Service Management System (SMS) | 35% | - Leadership, roles and responsibilities - Risk-based thinking and planning - SMS principles and requirements - Documented information and resource management |
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