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| Section | Objectives |
|---|---|
| Competency 3: Process Improvement and Problem Solving | - Statistical Process Control (SPC) - Cause-and-effect diagrams (fishbone diagrams) - Plan-Do-Study-Act (PDSA) cycle - Lean operations and waste elimination - Six Sigma methodology |
| Competency 5: Capacity Planning and Facility Layout | - Location analysis and decisions - Capacity planning strategies - Facility layout types (process, product, cellular, fixed-position) |
| Competency 6: Production Planning and Scheduling | - Aggregate planning - Master Production Schedule (MPS) - Material Requirements Planning (MRP) - Just-in-Time (JIT) and Kanban systems - Theory of Constraints (TOC) |
| Competency 1: Operations Management Fundamentals | - Product and service design - Operations strategy and competitive priorities - History and evolution of operations management |
| Competency 2: Quality Management | - Cost of quality (prevention, appraisal, internal/external failure) - Quality management philosophies (Deming, Juran, Crosby) - Total Quality Management (TQM) - Malcolm Baldrige National Quality Award criteria |
| Competency 4: Supply Chain Management | - Logistics and distribution - Inventory management - Supply chain design and strategy - Sourcing and procurement |
| Competency 7: Forecasting | - Forecast accuracy measures - Qualitative forecasting methods - Quantitative forecasting methods (moving averages, exponential smoothing) |
1. Which work system acknowledges the benefits of employee proficiency?
A) Labor specialization
B) Lower operating cost
C) Enhanced employee relations
D) Employee longevity
2. Which two types of operations include repetitive processes?
Choose 2 answers
A) Project process
B) Batch process
C) Line process
D) Continuous process
3. What would be an organization's next step after it has revised or implemented new operations?
A) Conduct a final analysis of the existing operation one more time
B) Follow up to make sure the new operation resolves quality problems
C) Revise the order of the operation before putting it into service to ensure the order of the operation
D) Reverse the order of the operation to determine that all workers know how to complete the operation
4. What is one advantage of a periodic review system?
A) Items are handled individually.
B) Inventory balances are updated after every transaction.
C) All items are reviewed during the same time interval.
D) Less inventory is needed to protect against stockouts.
5. A company manufactures and distributes its own products.
When should the company consider outsourcing its distribution?
A) When new federal regulations give the company a competitive advantage
B) When the company can no longer accurately forecast its transportation costs
C) When the company's distribution costs are the lowest in the industry
D) When the company determines that distribution is no longer a core function
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: C,D | Question # 3 Answer: B | Question # 4 Answer: C | Question # 5 Answer: D |
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