Salesforce Arch-301 : Salesforce Certified B2B Solution Architect

  • Exam Code: Arch-301
  • Exam Name: Salesforce Certified B2B Solution Architect
  • Updated: Oct 13, 2026
  • Q & A: 113 Questions and Answers

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Salesforce Arch-301 Exam Syllabus Topics:

SectionWeightObjectives
Analytics5%- Data visualization and reporting
- CRM Analytics (Tableau CRM) implementation
Marketing Cloud5%- Marketing automation integration
- Customer journey design
Sales Cloud10%- Sales process optimization
- Opportunity and lead management
B2B Commerce15%- B2B Commerce solution design
- Integration with other Salesforce clouds
Experience Cloud5%- Portal and community solutions
- Partner and customer engagement
Revenue Cloud10%- CPQ and billing solutions
- Revenue lifecycle management
Integration5%- API management and data integration
- MuleSoft integration patterns
Discovery and Customer Success25%- Customer-centric discovery techniques
- Discovery artefacts (e.g., Reference Architecture diagram)
- Quantitative and qualitative objectives to measure project success
Data Management5%- Data quality and governance
- Data modeling and architecture
Field Service5%- Work order and scheduling optimization
- Field service operations
Service Cloud10%- Case management and automation
- Service process design

Salesforce Certified B2B Solution Architect Sample Questions:

Question #1

Universal Containers (UC) uses Sales Cloud, Service Cloud, and Experience Cloud. The implementation was completed 5+ years ago, and Service Cloud users are now expressing dissatisfaction with system performance. A custom Visualforce page was developed to show relevant data to Experience Cloud users.
The same page is used by the Support team but displays more information based on their profile. UC has a small internal Support team for Salesforce that periodically enables new features in production.
Which best practice should the Solution Architect recommend to avoid these types of issues in the future?

  • A. Assess the level of data quality and test new features with a subset of users in production before enabling all users.
  • B. Assess the level of technical debt and test new featuresin a sandbox before enabling in production.
  • C. Assess the level of technical debt and test new features with the Product team in a Developer sandbox.
  • D. Assess the level of data quality and test new features with a pilot before enabling for all users.
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Correct Answer: B  🗳️

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Question #2

GG3 has gone live with a B2B multi-cloud solution and plans to add more functionality over time. The company has a team of system administrators who each focus on a specific cloud and area of functionality.
GG3 has decided to use an Org-Based deployment approach. It wants to protect the investment made and set the team up for success in the future.
What should a Solution Architect recommend as a best practice to put checks in place for decisions on changes moving forward?

  • A. Engage a third-party company to manage all governance and represent as the Steering Committee.
  • B. Engage Salesforce services to manage all governance and represent as the Steering Committee.
  • C. Set up a Governance and Monitoring structure that includes a Steering Committee, a Center of Excellence, and a Data governance council.
  • D. Budget for a Governance and Monitoring structure that includes a communications plan and project methodology for the following year.
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Correct Answer: C  🗳️

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Question #3

Universal Containers (UC) has a multi-cloud environment that includes Sales Cloud, Service Cloud, and CPQ. The environment supports multiple languages via the translation workbench. As part of a roadmap, UC is implementing B2B Commerce. As part of this project, there is a requirement to translate data stored within the Name and Description fields on the Productand Product Category objects.
What should a Solution Architect recommend to achieve this?

  • A. Enable Translation Workbench.
  • B. Add custom field with translations
  • C. Enable Data translation for B2B Commerce.
  • D. Done data records and translate.
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Correct Answer: C  🗳️

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Question #4

Universal Containers (UC) wants to add and integrate Marketing Cloud Account Engagement after a recentacquisition. The integration into the global architecture will be as follows:
* Marketing Cloud Account Engagement will be used for lead nurturing with Engagement Studio.
* Marketing Cloud Account Engagement forms will be set up in a website.
* SalesCloud will manage leads created by Marketing Cloud Account Engagement.
UC wants to facilitate adoption by giving sales representatives and marketers enough time to learn about new features on a training platform.
Which approach should a Solution Architectrecommend in order to set up an environment in which users can test the functionalities from end to end?

  • A. Create a new Marketing Cloud Account Engagement business unit, recreate the configuration, and link it to a full copy Sales Cloud sandbox.
  • B. Create a new Marketing Cloud Account Engagement business unit, recreate the configuration, and link it to the production Sales Cloud org.
  • C. Create Marketing Cloud Account Engagement training environments, synchronize the environments, and link it to a full copy Sales Cloud sandbox.
  • D. Create a new Marketing Cloud Account Engagement business unit, synchronize the production unit and the training unit, and link it to a full copy Sales Cloud sandbox.
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Correct Answer: A  🗳️

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Question #5

Universal Containers (UC) has implemented a new ecommerce site for its resellers. UC is leveraging a multi- cloud architecture, B2B Commerce, for buildingthe storefront and Service Cloud Web2Case for offering case management functionality to its resellers. UC notices that the case volume is extremely high and a number of resellers are raising cases for trivial issues on the B2B Commerce site.
Which two recommendations should a Solution Architect make to help resellers use the site more efficiently and lower the case volume?
Choose 2 answers

  • A. Implement Case Deflection.
  • B. Disable anonymous users on the site.
  • C. Plan and conduct User Adoption Trainings for resellers on how to use the site.
  • D. Offload the number of cases received via Web2Case by using Email2Case.
Reveal Solution  Discussion  0

Correct Answer: A,C  🗳️

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