Nortel 920-105 : NNCSS-Symposium Call Center Server Install. and Main
- Exam Code: 920-105
- Exam Name: NNCSS-Symposium Call Center Server Install. and Main
- Updated: Sep 12, 2026
- Q & A: 52 Questions and Answers
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Nortel 920-105 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Maintenance and Monitoring | - System monitoring tools and logs - Backup and recovery procedures - Performance tuning and optimization |
| Call Center Server Architecture | - Call routing and call processing fundamentals - Symposium Call Center components overview - Server roles and system architecture |
| Troubleshooting and Support | - Common installation and runtime issues - Error diagnostics and resolution - System health verification |
| Installation and Deployment | - Hardware and software prerequisites - Initial system configuration - Installation procedures for Symposium Call Center Server |
| Configuration and Administration | - Agent and skillset configuration - Queue and routing configuration - User and role management |
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