Salesforce AI-201 : Salesforce Certified Agentforce Specialist
- Exam Code: AI-201
- Exam Name: Salesforce Certified Agentforce Specialist
- Updated: Oct 04, 2026
- Q & A: 315 Questions and Answers
About Salesforce AI-201 Exam
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Salesforce AI-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Multi-Agent Interoperability | 5% | - Agent API usage scenarios - Agent-to-agent communication - Model Context Protocol (MCP) |
| Data Cloud for Agentforce | 20% | - Improving response accuracy with data grounding - Agentforce Data Library types - Unstructured data processing: chunking, indexing - Retrievers and search types: keyword, vector, hybrid |
| Prompt Engineering | 20% | - Grounding techniques and best practices - Prompt Builder usage and use cases - Prompt management and user roles - Prompt template creation: field generation, flex types |
| Development Lifecycle | 15% | - Monitoring, adoption and optimization - Testing agents in Testing Center - Version control and maintenance - Deployment: sandbox to production |
| AI Agents | 35% | - Agent architecture and reasoning engine - Agent User security and permissions - Channel integration: digital experience, email, Slack - Deterministic controls: filters and variables - Agent types: Service, Sales, Employee - Topics and actions configuration |
Salesforce Certified Agentforce Specialist Sample Questions:
An administrator is responsible for ensuring the security and reliability of Universal Containers' (UC) CRM data. UC needs enhanced data protection and up-to-date AI capabilities. UC also needs to include relevant information from a Salesforce record to be merged with the prompt.
Which feature in the Einstein Trust Layer best supports UC's need?
- A. Zero-data retention policy
- B. Data masking
- C. Dynamic grounding with secure data retrieval
Correct Answer: C 🗳️
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Universal Containers (UC) is tracking web activities in Data Cloud for a unified contact, and wants to use that in a prompt template to help extract insights from the data. Assuming that the Contact object is one of the objects associated with the prompt template, what is a valid way for DC to do this?
- A. Call the prompt directly from Data Cloud with a web tracing activity included in the prompt definition.
- B. Create a prompt template that takes a list of all Data Cloud activity records as input to pass to the large language model (LLM).
- C. Add the activity records as an enrichment related list to the Contact then pass the Contact into a prompt template workspace using related list grounding.
Correct Answer: C 🗳️
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Universal Containers (UC) is implementing Agentforce Service Agent on Email, UC made an email template and now needs to connect it to a Service Agent. What should an Agentforce Specialist recommend?
- A. No action needed; the Service Agent connects automatically.
- B. Create an Email Configuration for the Service Agent.
- C. Create an Omni-Channel flow to point to an email template.
Correct Answer: B 🗳️
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Universal Containers (UC) is Implementing Service AI Grounding to enhance its customer service operations. UC wants to ensure that its AI- generated responses are grounded in the most relevant data sources. The team needs to configure the system to include all supported objects for grounding. Which objects should UC select to configure Service AI Grounding?
- A. Case, Knowledge, and Case Notes
- B. Case and Knowledge
- C. Case, Case Emails, and Knowledge
Correct Answer: B 🗳️
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Universal Containers wants to utilize Agentforce for Sales to help sales reps reach their sales quotas by providing AI-generated plans containing guidance and steps for closing deals. Which feature meets this requirement?
- A. Find Similar Deals
- B. Create Account Plan
- C. Create Close Plan
Correct Answer: C 🗳️
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