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Salesforce Certified Agentforce Specialist Sample Questions:

1. Cloud Kicks (CK) recently finished the development of a new prompt template that uses its own large language model (LLM). CK is deploying a prompt template from a sandbox to a production org, and is receiving an error. When trying to deploy the change set, CK is getting an error related to the LLM used in the prompt template. What is the cause of the error?

A) BYOLLM is not yet supported for in prompt templates in production.
B) The prompt does not specify that it is a custom LLM.
C) The name of the LLM does not match in sandbox and production.

2. An Agentforce Specialist is creating a custom agent action. The topic is selected correctly, but the action is not. Which setting should the Agentforce Specialist test and iterate on to ensure the action performs as expected?

A) Action Instructions
B) Classification Description
C) Action Scape

3. Universal Containers (UC) has implemented Generative AI within Salesforce to enable summarization of a custom object called Guest. Users have reported mismatches in the generated information. In refining its prompt design strategy, which key practices should UC prioritize?

A) Enable prompt test mode, allocate different prompt variations to a subset of users for evaluation, and standardize the most effective model based on performance feedback.
B) Submit a prompt review case to Salesforce and conduct thorough testing In the playground to refine outputs until they meet user expectations.
C) Create concise, clear, and consistent prompt templates with effective grounding, contextual role- playing, clear instructions, and iterative feedback.

4. Coral Cloud Resorts (CCR) sees the agent forgot the dietary/activity preferences gathered earlier.
They need those preferences to persist throughout the session. What should CCR implement?

A) Create a context variable to capture/store customer preferences as action outputs.
B) Configure custom variables to capture/store customer preferences from action outputs.
C) Rely on natural conversation memory and instruct the agent to look back.

5. Universal Containers (UC) is preparing and defining success criteria for Agentforce Testing Center test cases. Which details should UC specify as the expected output to ensure the tests accurately reflect the agent's functionality?

A) Expected Prompt Template Name
B) Expected Flow API Name
C) Expected Topic API Name

Solutions: