Peoplecert CMS7 : ITIL V3 Foundation
- Exam Code: CMS7
- Exam Name: ITIL V3 Foundation
- Updated: Oct 03, 2026
- Q & A: 370 Questions and Answers
About Peoplecert CMS7 Exam
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Peoplecert CMS7 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Generic Concepts and Definitions | 10% | - Key Terminology - Service Assets and Configuration - Service Level Agreements |
| ITIL Service Lifecycle | 20% | - Service Operation - Continual Service Improvement - Service Design - Service Transition - Service Strategy |
| Service Management as a Practice | 15% | - Concept of Service and Service Management - Stakeholders and Value Creation - Governance and Best Practice |
| Selected ITIL Processes | 25% | - Service Level Management - Service Asset and Configuration Management - Change Management - Incident Management - Release and Deployment Management - Problem Management |
| Technology and Architecture | 5% | - Architectural Considerations - Enabling Technology |
| Key Principles and Models | 15% | - Process Model - Service Portfolio - Governance Model - Deming Cycle |
| Functions and Roles | 10% | - Technical Management - IT Operations Management - Service Desk - Application Management - Key Roles |
Peoplecert ITIL V3 Foundation Sample Questions:
One of the five major aspects of Service Design is the design of the service solutions. It includes?
- A. Only requirements needed and agreed
- B. Only resources and capabilities needed
- C. Requirements, resources and capabilities needed and agreed
- D. Only capabilities needed and agreed
Correct Answer: C 🗳️
Which process is responsible for low risk, frequently occurring, low cost changes?
- A. Incident Management
- B. Request Fulfillment
- C. Release and Deployment Management
- D. Demand Management
Correct Answer: B 🗳️
Which process is responsible for controlling, recording and reporting on the relationships relating to components of the IT infrastructure?
- A. Change management
- B. Incident management
- C. Service asset and configuration management
- D. Service level management
Correct Answer: C 🗳️
The information that is passed to service transition to enable the implementation of a new service is called what?
- A. A service transition package (STP)
- B. A service design package (SDP)
- C. A new service package (NSP)
- D. A service level package (SLP)
Correct Answer: B 🗳️
A risk is:
- A. Something that might happen
- B. Something that will happen
- C. Something that has happened
- D. Something that won't happen
Correct Answer: A 🗳️
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