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Peoplecert ITIL Foundation (Version 5) Sample Questions:

1. How do service providers contribute to the creation of service value for consumers?

A) They replace consumers' responsibilities with their own services
B) They eliminate the need for consumers to use any resources
C) They determine the financial outcomes for consumers directly
D) They reduce risks and provide resources through specialization

2. Which dimension of product and service management is directly influenced by leadership commitment to psychological safety and continual learning?

A) Partners and suppliers
B) Information and technology
C) Organizations and people
D) Value streams and processes

3. Identity the missing word in the following sentence
The purpose of the service configuration management practice is to ensure that accurate and reliable information about the configuration of [?], and the CIs that support them, is available when and where it is needed

A) organizations
B) relationships
C) outcomes
D) services

4. Which term is used to describe removing something that could have an effect on a service?

A) An incident
B) An IT asset
C) A problem
D) A change

5. Which is an activity of the 'problem management' practice?

A) Prioritization of problems based on the risk that they pose
B) Resolution of incidents in a time that meets customer expectations
C) Authorization of changes to resolve the cause of problems
D) Restoration of normal service operation as quickly as possible

Solutions: