HP HP2-I14 : Selling HP Supplies 2020
- Exam Code: HP2-I14
- Exam Name: Selling HP Supplies 2020
- Updated: Oct 28, 2026
- Q & A: 36 Questions and Answers
About HP HP2-I14 Exam
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HP HP2-I14 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| HP Printing and Supplies Portfolio Overview | - Printing hardware and consumables ecosystem - Ink and toner product families |
| Customer Needs and Printing Use Cases | - Enterprise and managed print environments - Home and small office printing requirements |
| Value Proposition and Differentiation | - Cost efficiency and total cost of ownership - Print quality and reliability positioning |
| Channel Sales and Positioning | - Competitive comparison fundamentals - Selling strategies for HP Supplies |
| Sustainability and Recycling Programs | - HP Planet Partners recycling program |
HP Selling HP Supplies 2020 Sample Questions:
What can you do to verify that printing supplies are not counterfeit?
- A. All HP and Samsung toner cartridges carry a security label that you can check dy looking for the holographic features.
- B. All HP and Samsung ink cartridges carry a security label that you can validate by using an infrared scanner.
- C. Security labels on HP ink and toner cartridges are identical including the serial number that you need to enter at hp.com/go/anticounterfeit.
- D. Use a smartphone to scan the bar code on HP ink cartridges and the QR code on HP toner cartridges.
Correct Answer: D 🗳️
How does the HP Planet Partners program protect the world's environment?
- A. No HP cartridge returned through the HP Planet Partners program will go to a landfill.
- B. HP has agreements In more than 190 countries to minimize the amount of potable water used to manufacture ink cartridges.
- C. Countries with contracts with the HP Planet Partners program have agreed to keep all printer inks out of local water sources.
- D. HP works with governments worldwide to use local distribution networks, reducing the carbon footprint Involved with product distribution.
Correct Answer: A 🗳️
How can the use or non-HP cartridges be harmful to printers? (Select two.)
- A. Printers that have non-HP cartridges installed need to be cleaned twice as often as printers using Original HP cartridges.
- B. Using non-HP cartridges generates excess heat that can damage printer parts.
- C. Non-HP cartridges cause more wear on a printer's moving parts than Original HP cartridges.
- D. Non-HP cartridges coat the paper with a sealant that can damage the printer rollers.
- E. Using non-HP cartridges can shorten the life of the printer.
Correct Answer: A,E 🗳️
A customer experiencing rapid growth is extending its hours of operation to keep up with demand. Because budget for supplies is limited, the customer plans to buy non-HP ink and toner supplies. What should you tell this customer about the benefits of using Original HP supplies? (Select two.)
- A. Original HP supplies help reduce service calls, minimizing printer downtime.
- B. Original HP supplies work the first time, every time.
- C. Original HP supplies are less expensive than non-HP cartridges when bought in bulk.
- D. Non-HP supplies are usually counterfeit and buyers can be subject to fines.
- E. Non-HP supplies are not recyclable and are costly to dispose of properly.
Correct Answer: A,B 🗳️
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