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Nokia SDM Certification - PS NSOP Sample Questions:

1. According to the Operation Model, which entity in the NSN organization can support in providing to the customer, information regarding local Network security protection regulation?

A) Information Technology.
B) Human Resources.
C) Legal Intellectual Property Rights.
D) Real Estate.

2. How would you ensure the GNOC has 24x7 management support?

A) Organize the shift by taking into account the experience of the Team Leaders and engineers. Ensure you have constant communication with the Team Leader in case it is necessary for you to manage the team.
B) Ensure that the Team Leader knows all the managers who can support in case of escalation. Ensure in any case you can manage 24x7 all the management tasks assigned to you and ensure your availability.
C) Have Process Owners and/or Team Leaders take on escalation management roles and delegate some of your responsibilities to them to test their capability.
D) Assign tasks and define process's Owners. Provide the Team Leaders with the right management contact names who might provide support in case needed. Delegate all the responsibility to them when you are present at the NOC.

3. What statement BEST describes the correct solution when developing a new Field Operations organization?

A) Subcontracting non Telco work, People located to meet SLA response times, Spare Parts located to meet SLA requirements 24x7.
B) Subcontracting high volume work to reduce costs, People located to meet SLA response times, Spare Parts located to meet SLA requirements 24x7.
C) Subcontracting high volume work to reduce costs, People located at home, Spare Parts located to meet SLA requirements 24x7.
D) Subcontracting high volume work to reduce costs, People located to meet SLA response times, Spare Parts located with Field Personnel.

4. What are the advantages of the GNOC service provided by NSN; And how can we use these advantages to improve the GNOC business?

A) Advantages of the NSN NOC services compared to our competitors are lower delivery costs, centralised investments and improvements (Process & Tools) also bring global value. NSN Business Management know-how can be used to identify areas of improvement.
B) Utilisation of best practices based on global delivery, know-how and a common resource pool, increasing NSN's competitive business capability and improvement of the customer business through leveraging the Operations Model. Enabling centralisation of investments and improvements.
C) The capability of managing contract and price can be used to improve the NOC business.
D) NSN NOC service advantages compared to our competitors are faster set up of the NOC center and lower cost of the network management. The capability to reduce the NOC set up time can be used to improve the NOC business.
E) NSN NOC service advantages are the know-how of the NOC personnel and capability of managing OL

5. What is a typical contractual risk?

A) The wording in the annex of the contract is in contradiction with the main body and might be used by the customer to open up the agreement again to renegotiate conditions.
B) The only and best technical experts with excellent knowledge about the customer network is on sick leave since few days and might not return for several month.
C) A new handset from a fairly unknown producer was launched by one of our customer what might cause unexpected signalling or non 3GPP conformance.
D) The customer might postpone the payment of the issued invoices due to liquidity issues communicated in the press.

Solutions: