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Nokia SDM Certification - PS NSOP : SDM_2002001030
- Exam Code: SDM_2002001030
- Exam Name: SDM Certification - PS NSOP
- Updated: Oct 08, 2026
- Q & A: 160 Questions and Answers
About Nokia SDM Certification - PS NSOP : SDM_2002001030 Exam
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Nokia SDM_2002001030 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Network Optimization and Troubleshooting | - Problem diagnosis
|
| Topic 2: Performance and Service Monitoring | - Performance monitoring
|
| Topic 3: Customer Service and Communication | - Service delivery
|
| Topic 4: Network Service Operations Fundamentals | - Service operation principles
|
| Topic 5: Operational Procedures and Best Practices | - Operational standards
|
Nokia SDM Certification - PS NSOP Sample Questions:
Question #1
In the Operations Model What are the Function set groups of the performance team?
- A. Performance Monitoring & Reporting; Performance Administration; Documentation & Data Integrity.
- B. Performance Monitoring & Reporting; Performance Administration; Network & Service Performance Assurance.
- C. Alarm Monitoring & Reporting; Performance Administration; Network & Service Performance Assurance.
- D. Performance Monitoring & Reporting; Security Administration; Network & Service Performance Assurance.
Correct Answer: B 🗳️
Question #2
What is the key function and activities you would undertake to ensure the optimal running of the GNOC?
- A. Create an appropriated competence development plan to identify key stake holders who are able to customize the processes of the MS Operations Model.
- B. Apply the MS Operations Model to apply the standard FM process as much as possible and ensure there are competent people to use it.
- C. Apply the MS Operations Model to set-up a solid PM process and ensure there enough people able to work with it.
- D. Set-up a competent organization and ensure people are motivated.
Correct Answer: B 🗳️
Question #3
One of the (G)NOC employees has made an error due to a procedure misunderstanding which has caused a major outage and the customer is very angry and demanding you remove the employee from the organization.
What is the MOST correct course of action?
- A. Review the procedure, correct the cause and provide OJT to all those using the procedure then inform the customer that this is the action you have taken and that you guarantee it will not happen again.
- B. Review the procedure, correct the cause and provide OJT to all those using the procedure then inform the customer that this is the action you have taken and you will also remove the employee as soon as possible.
- C. Review the procedure, correct the cause and provide OJT to all those using the procedure then inform the customer that this is the action you have taken and that employee has been fired.
- D. Review the procedure, correct the cause and provide OJT to all those using the procedure then inform the customer that this is the action you have taken and ask permission to retain the employee.
Correct Answer: A 🗳️
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Question #4
What BEST describes Work Order Management?
- A. Receive the work order request and assign, On completion, create work order report.
- B. Collect work orders, define work orders priority list, check the compatibility of the work order with the network configuration, run the work order, create report.
- C. Receive, manage the work orders and their work flow, change the workflow as necessary, check the impact of the work order on the network, execute the work order.
- D. Receive, generate where applicable and manage work orders and their work flow, plan work order execution, Create reports.
Correct Answer: D 🗳️
Question #5
Can the Lead Network Operations Business Manager start operational delivery after the baseline shows an expected 30% negative gross margin?
- A. No. Maximum accepted negative gross margin is 10%.
- B. Yes. If the Cost Baseline is in line with the Business Case.
- C. Only after the Cost Baseline is approved according to the required approval levels in the Region.
- D. Yes. NSN needs to fulfill its obligations and execute operational service delivery anyway.
Correct Answer: C 🗳️
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