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Nokia SDM Certification - CARE Sample Questions:

1. A contract is renewed in which the terms, conditions and price have remained the same but the scope has changed. In order to maintain SOX compliance what should be done?

A) Terms and conditions are the same, only scope has been changed. So a simple contract extension is all that is needed.
B) A simple contract extension is needed in CDB as the major terms and conditions are the same.
C) If a contract is renewed, it is mandatory to create a new contract in CDB.
D) A new contract should be created in CDB as the scope has changed.

2. Continually measuring and monitoring the actual cost versus the budget is done to:

A) analyze the reasons for variances.
B) approve the variances.
C) generate reports.
D) regularize the variances.

3. SI provides a SW Remedy Service. Of what modules is the SW Remedy Service composed?

A) Help Desk for customization, SW fault management for customization, and impact analysis.
B) The modules are exactly the same as those included in CarE.Software Maintenance Service, except that SW Remedy Service also includes 3rd party application support.
C) SW fault management for customization, impact analysis and 3rd party application support.
D) Previous + remote emergency support.

4. The Care Plan should:

A) serve as a contract summary with no reference to other issues.
B) have no power over the Care Contract, there should always be a proper disclaimer included in Care Plan.
C) Always be kept confidential from Customer as it contains NSN specific service delivery details and other confidential information like contact lists.
D) always be considered as the latest document agreed with customer, overruling the contract.

5. Who approves free of charge services included in the Care Contract?

A) Sales Director.
B) Depending on NSN policy regarding discounts the person may vary.
C) Care Program Manager.
D) Head of CT after consulting Sales Director.

Solutions: