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Salesforce CRT-271 (Certification Preparation For Community Cloud Consultants) Certification Exam is a comprehensive assessment of a candidate's knowledge and skills in community cloud implementation and management. It is a valuable certification for professionals who want to advance their careers in Salesforce consulting and gain a competitive edge in the market. Candidates can prepare for the exam by taking advantage of Salesforce's training resources and attending in-person training sessions or joining online study groups.
NEW QUESTION # 60
Universal Containers has a multi -layered distribution structure. The Main Distributors in each geography work with Regional Distributors to sell and service customers in the region. Universal Containers plans to roll out a Community with the following capabilities: * Main Distributors and Regional Distributors are considered Partner accounts in Salesforce. * Main Distributors can communicate with other Main Distributors. * Regional Distributors can communicate with other Regional Distributors who are managed by the same Main Distributor, but NOT with other Regional Distributors. How should the Salesforce Admin build a Community to meet the requirements?
- A. Build one Community for each Regional Distributor and one for Main Distributors
- B. Build one Community using the Napili template for Main Distributors and Regional Distributors.
Disable Community user visibility and allow portal user visibility - C. Create a Community for each Main Distributor. Allow Regional Distributors to log in to the Community
- D. Allow Main Distributors to be members of two Communities: one for Main Distributors and one for the Regional Distributors that they manage
Answer: C
NEW QUESTION # 61
Universal Containers (UC) has built a Community in a sandbox where it is in Active status. UC is getting ready todeploy the Community in production where it is currently Inactive. UC wants to ensure the welcome email is only sent to users after the Community is changed to Active status. Which three options should be validated to ensure the welcome email is not sent out ahead of schedule?
Choose 3 answers
Select one or more of the following:
- A. Deploy the changes to production using change sets to disable the welcome email
- B. Change the Community membership of sandbox Community users from Profiles to Permission Sets
- C. Uncheck "Send Welcome Email" in production Workspaces before deployment
- D. Add the Community user profile(s) as members of the Community before activating production
- E. Turn the sandbox Community to Inactive status before deploying the metadata to production
Answer: A,C,E
NEW QUESTION # 62
Universal Containers builds a partner community for their dealers.
They set up the partner account with two roles to represent sales employees and their managers.
After going live, the dealerships inform Universal Containers that they need a CEO type of access for specific users who need to access all of the data on the parner account. How should the Salesforce admin fulfil this requirement?
Select one or more of the following:
- A. Promote the CEO partner user to delegated admin on the partner account
- B. Add a third role to the partner account hierarchy for the CEO partner user
- C. Assign Super User access to the CEO partner user on the Contact page
- D. Make the CEO partner user the owner of the partner account
Answer: C
NEW QUESTION # 63
Universal Containers (UC) just went live with a new Customer Community. UC wants to automatically create Community users for related contacts when a new business opportunity is marked as closed won.
Which approach should the Community Cloud consultant recommended to accomplish this?
Select one or more of the following:
- A. Use a workflow rule to create a task for the administrator with a list of contacts that should be users
- B. Use a schedule report that alerts the Salesforce administrator of the new contacts
- C. Send an email to the administrator when the opportunity is marked closed won so they can create users
- D. Use a trigger to create Community users for all related contacts on the account
Answer: D
NEW QUESTION # 64
Universal Containers wants its Community users to have the ability to log in using Facebook and Google.
Which set of features should the Administrator use to achieve this goal?
Select one or more of the following:
- A. Auth Provider and Registration Handler
- B. Custom Lightning Component and Apex Class
- C. Single Sign-on and AppExchange
- D. Auth Provider and Flow
Answer: A
NEW QUESTION # 65
You have heard that one way to maximize your Community Engagement level is to leverage Community Reputation. After having a coffee and a biscuit you think this is a brilliant idea for your community and want to enable it right away, where do you navigate to?
- A. Setup >> All Communities > Builder > Reputation > Enable Setup and Display of Reputation Levels
- B. Setup >> All Communities > Builder > Administration > Preferences > Enable Setup and Display of Reputation Levels
- C. Setup >> All Communities > Manage > Administration > Preferences > Enable Setup and Display of Reputation Levels
- D. Setup >> Community Settings > Enable Setup and Display of Reputation Levels
Answer: C
NEW QUESTION # 66
Universal containers has the following requirements for its partner Community
- Three levels of role hierarchy for its partner users: Account executive, Account manager, and Account sales rep
- The partner account executive is able to see all of the lead records visible to their team
- The partner account sales rep is unable to see the lead records by other account sales reps, account managers, or account executives
- Partners want to give some Account sales reps access to Lead records owned by other Account sales reps for the same partner account.
Which two steps should the Salesforce administrator text to fulfil these requirements?
Choose 2 answers
Select one or more of the following:
- A. Enable super user access to contacts for assigned users to the Account manager role
- B. Enable super user access to contacts for users assigned to the Account sales rep role
- C. Enable super user access in Community Settings
- D. Enable super user access in Community Management
Answer: B,C
NEW QUESTION # 67
During a recent review of their Partner Community, the Director of Marketing has concerns about the look and feel of the Community template they are using.
Which two individual actions should the Community Cloud consultant recommend to address this issue?
- A. Install a Lightning Bolt template from the AppExchange.
- B. Implement a custom theme for the Community.
- C. Build custom HTML pages according to Marketing specifications.
- D. Build Visualforce pages and apply custom CSS.
Answer: B,D
NEW QUESTION # 68
Bagel World wish to engage with both their partners and customers alike and luckily have just purchased Salesforce. The only difference in the experience is that Partners will have access to their Bagel World Opportunities. What would you recommend to Bagel World?
- A. Create 1 Community for both customers and partners
- B. Create 2 Communities 1 Partner Community and 1 Customer Community
- C. Create two Communities and give Partners access to both and only have Opportunities available in the Partner Community
- D. Create 1 Community for both Customers and Partners and enable Super User Access for Partners
Answer: A
NEW QUESTION # 69
A Salesforce Admin is launching a new Community in the Napili template for approximately one million members. The Community is built with native Community template features and is within published member limits. Which three actions should the Salesforce Admin take before the Community launches? Choose 3 answers
- A. Make sure customers are NOT members of other Salesforce Communities
- B. Prepare for cases logged by Community members and automation around auto response, case assignment, and escalation rules
- C. Formalize the member registration process, including automating the account assignment or person account creation
- D. Performance test the Community with a large number of members with increased activity
- E. Test the Community for member activity, including cases and articles
Answer: B,C,E
NEW QUESTION # 70
Universal Containers builds their customerCommunity on Napili templates. They create several recommendations that are visible on the home page, including one for their annual conference event. After the event, the Salesforce Admin needs to remove the event recommendation. Where should the Salesforce Admin delete the recommendation?
- A. From the Community site
- B. From the Community Builder
- C. From the Community Workspaces
- D. From the All Communities setup page
Answer: C
NEW QUESTION # 71
Universal Containers (UC) recently built a community for its customers. UC stores customer invoices outside of Salesforce. UC wants to allow customers to be able to search for and view the invoices immediately after creation. Which Salesforce feature should the Community Cloud consultant recommend?
Select one or more of the following:
- A. File sync
- B. Chatter and files
- C. Files connect
- D. External services
Answer: C
NEW QUESTION # 72
Universal Containers builds a Customer Community on the Napili template. They add a record list component to the right column of the home page. This component needs to show customers their five most recent cases.
They already created a 'My Cases' list view. How should a Salesforce Admin set the record list component properties?
- A. Use the 'My Cases' list view with compact layout, return five records, and disable public access
- B. Use the Case object, return five records, use the 'My Cases' list view, and disable public access
- C. Usethe Case object with compact layout, return five records, and use the 'My Cases' list view
- D. Use the Case object with full layout, return five records, and use the 'My Cases' list view
Answer: B
NEW QUESTION # 73
Universal Containers (UC) has built a Community in a sandbox where it is in Active status. UC is getting ready to deploy the Community in production where it is currently Inactive. UC wants to ensure the welcome email is only sent to users after the Community is changed to Active status. Which three options should be validated to ensure the welcome email is not sent out ahead of schedule?
Choose 3 answers
Select one or more of the following:
- A. Deploy the changes to production using change sets to disable the welcome email
- B. Turn the sandbox Community to Inactive status before deploying the metadata to production
- C. Change the Community membership of sandbox Community users from Profiles to Permission Sets
- D. Uncheck "Send Welcome Email" in production Workspaces before deployment
- E. Add the Community user profile(s) as members of the Community before activating production
Answer: A,D
NEW QUESTION # 74
Universal Containers needs to use capabilities, using the Customer Service Template, in Salesforce Communities to enable Social Sign-on for their customers. What should the Salesforce Admin do to enable users to use their Social Sign-on?
- A. Setup the authentication provider for Social sites and add the Social Sign-on component to the login page.
- B. Enable Social Sign-on in the Community management preferences menu.
- C. Create a custom login page with Social Sign-on capabilities, including authentication providers.
- D. Configure Community Sign-on at the social web site to make sure the user is authenticated and provided access.
Answer: A
NEW QUESTION # 75
Your company is using the Koa Community Template and wishes to add a new custom page what steps should you take to complete this?
- A. Install the Community Page Manager from the AppExchange
- B. Clone an existing page in the Community Builder
- C. Ask your developer to create a new Visualforce Page
- D. Create a new page from in the Community Manager
- E. Create a new page in the Community Builder
Answer: E
NEW QUESTION # 76
Universal Containers uses Customer Community licences.
One of its largest customers wants to run reports. What licence type will allow Universal Containers to meet this requirement? Select one or more of the following:
- A. High Volume Customer Portal
- B. Lightning External Apps
- C. Portal Manager
- D. Customer Community Plus
Answer: A
NEW QUESTION # 77
Universal Containers is experiencing an increase in spam in their Community. The Community Manager needs to put in some pre -moderation rules to be alerted when multiple posts occur from the same user over a short period of time. What should the Community Manager do to meet this requirement?
- A. Grant the 'Community Moderator' permission to allow access to view engagement reports
- B. Grant the 'Moderate Communities Feed' permission to Community members so they can flag content
- C. Activate a content rule to flag member -generated content with a Review Moderation action
- D. Create a rate rule and apply it to posts with newly registered members as the criteria
Answer: B
NEW QUESTION # 78
Universal Containers builds a Community to expose Leads and Opportunities to their resellers. They have a team Of Channel Managers who manage the partner accounts. Universal Containers wants each Channel Manager to be able to: * Grant Or remove employees access to the partner account. * Specify the access level (Read, Read-Write). * Add or remove a group of employees to the partner account. * Manage their Own group Of employees. How should the Salesforce Admin fulfill this requirement?
- A. Leverage public groups.
- B. Leverage sharing rules.
- C. Leverage manual shares.
- D. Leverage Account Teams.
Answer: D
NEW QUESTION # 79
Universal Containers is experiencing an increase in spam in their Community. The Community Manager needs to put in some pre -moderation rules to be alerted when multiple posts occur from the same user over a short period of time. What should the Community Manager do to meet this requirement?
- A. Create a rate rule and apply it to posts with newly registered members as the criteria.
- B. Grant the "Community Moderator" permission to allow access to view engagement reports.
- C. Activate a content rule to flag member-generated content with a Review Moderation action.
- D. Grant the "Moderate Communities Feed" permission to Community members so they can flag content.
Answer: C
NEW QUESTION # 80
A Salesforce Admin needs to build a self-service Community.
Which three steps should the Salesforce Admin take before building the Community in Salesforce? Choose 3 answers.
- A. Gather branding assets, including images and logo for the Community.
- B. Enable the Service Cloud features to be used in the Community, including Knowledge and Case.
- C. Create email templates to be used in the community.
- D. Configure a search for articles and discussions in the Community.
- E. Add discussions on topics that can be published in the Community.
Answer: A,B,C
NEW QUESTION # 81
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