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Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. A customer has logged into the Avaya Contact Center Control Manager (ACCCM) system web interface multiple limes. After closing and reentering the application multiple times, a message is received that there are "no licenses available". How can this problem be resolved?

A) Restart the Synchronizerservice.
B) Restart the Import service.
C) Restart theLicensingserver.
D) Restart the Provisioning server.

2. The customer is installing Avaya Contact Center Control Manager (ACCCM) and plans on using the one-X Connector. The customer will be using a remote database for the one-X connector.
Which version of Microsoft SQL could the customer install on the remote server?

A) Microsoft SQLServer2005EnterpriseEdition
B) Microsoft SQLServer 2005Express Edition
C) Microsoft SQLServer2005StandardEdition
D) Microsoft SQL Server 2008Express, Standard/Enterprise Edition

3. You are performing a new install of Avaya Contact Center Control Manager (ACCCM).
What are the basic prerequisites for the server operating system?

A) 32 BitLinux server with2GB of memory
B) 32 bit Windows 2008 R2 server with 2 GB of memory
C) 64 Bit Windows 2008 R2 server with 4 GB of memory
D) either 32 or 64 Bit Windows R2 2008 server with 2 GB of memory
E) 32Bit Windows XP with 2 GB of memory

4. You are installing Avaya Contact Center Control Manager (ACCCM).
What are your options for frequency of synchronization in configuring the Synchronizer Service Interval?

A) daily, or the number of seconds you select
B) weekly,daily,hourly
C) dally, hourly, or half-hourly
D) dally, orthe number of minutes you select
E) monthly, weekly, daily

5. A customer has Avaya Contact Center Control Manager (ACCCM) and needs you to connect it to an Avaya Call Management System (CMS) and create a Solaris user at the root level of configure Roles Based Access Control (RBAC) with user database permissions on the CMS database. Which two statements ate accurate regarding connecting to a CMS? (Choose two.)

A) If connecting to CMS version 14.x or earlier, you need the IBM Informix driver. If connecting to alaterversion, you need the Openlink driver.
B) If connecting to CMS versionof CMSor earlier, you need the Openlink driver. If connecting to a later version, you need the IBM Informix driver.
C) You can connect to all versions of CMS with the Openlink driver.
D) You need to useaSolaris User.
E) The CMS Supervisor must beinstalledon the ACCCM Server.

Solutions: