Avaya Midsize Solution Design : 37820X

  • Exam Code: 37820X
  • Exam Name: Avaya Midsize Solution Design Exam
  • Updated: Sep 02, 2026
  • Q & A: 66 Questions and Answers

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Free Download 37820X Exam PDF Torrent

Avaya 37820X Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Unified Communications & Collaboration Design15%- Conferencing and collaboration applications
- Mobility and remote worker solutions
- Voicemail and unified messaging design
- Integration with third-party systems
Topic 2: Implementation & Migration Planning5%- Migration approaches and risk mitigation
- Post-deployment validation and support
- Deployment strategies and rollout planning
Topic 3: Avaya Midsize Solution Portfolio20%- Deployment models: on-premise, hybrid, cloud
- IP Office platform architecture and features
- Scalability and resiliency options
- Licensing models and options
Topic 4: Contact Center & Customer Experience Solutions10%- Contact Center Select architecture
- Agent, supervisor, and reporting features
- Customer engagement design principles
Topic 5: Networking and Infrastructure Design20%- LAN/WAN design and considerations
- VoIP and unified communications network design
- QoS planning and bandwidth requirements
- Security, survivability, and redundancy
Topic 6: Solution Sizing and Bill of Materials15%- Hardware and software component selection
- System sizing and capacity planning
- Complete bill of materials preparation
- Licensing requirements and calculation
Topic 7: Customer Business Requirements Analysis15%- Identify business objectives and drivers
- Determine collaboration and mobility requirements
- Analyze user and site communication needs

Avaya Midsize Solution Design Sample Questions:

Question 1

With the Avaya J100 Series IX IP phones, which feature requires PoE Class 2?

A. The J100 wireless module
B. The built-in volume boost
C. The color display
D. The JBM24/JEM24 button module


Question 2

With Avaya Spaces, which statement is true about the what users can do?

A. Guest level users can only text chat other users.
B. Only Member level users and above can video call.
C. All levels of users can text chat and video call.
D. Only the Owner/Admin level users can video call.


Question 3

Your customer wants an Avaya video conferencing solution that can integrate with IP Office. The requirement Is to be able to conduct a single video conferencing with up to five additional participants to Join remotely using smartphones or desktop PCs. They have two small board rooms they want to be able to join the video conference.
What would be the least costly solution that will meet their requirements?

A. One MCU9 License for each board room and one XT5000 endpoint In each board room
B. A Video Collaboration Solution for IP Office XT endpoint with embedded server
C. A Video Collaboration Solution for IP Office XT endpoint with embedded server and one IX Collaboration Unit CU360
D. One SMB9 License for each board room and one IX Collaboration Unit CU360 In each board room


Question 4

Refer to the Scenario: IT-FAC.

For this customer, you have decided to install High Availability (HA. for the Session Border Controller for Enterprise (SBCE) with 15 SIP trunks.
In addition to the hardware, which licensing is required for this solution?

A. 15 Standard licenses and 15 Advanced licenses; since HA requires Advanced licenses
B. 30 Standard licenses; since you need to duplicate the Standard licenses for HA
C. 15 Standard licenses; since HA Is included with the Standard license
D. 15 Standard licenses and 15 Standard HA licenses


Question 5

One of the features of IP Office Server Edition and IP Office Select is Lightweight Directory Access Protocol (LDAP) user synchronization. To support on-going administration, this feature can be used to In addition to Name, Full Name, and extension, what other field can be synchronized?

A. Email address
B. Organization or group
C. Job function
D. Address


Solutions:

Question 1
Answer: C
Question 2
Answer: B
Question 3
Answer: B
Question 4
Answer: C
Question 5
Answer: A

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