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| Section | Objectives |
|---|---|
| Topic 1: Performance Evaluation and Improvement | - Continual service improvement (CSI) - Monitoring, measurement, and reporting |
| Topic 2: Service Management System (SMS) Fundamentals | - Scope and application of IT service management system - ISO/IEC 20000 standard structure and principles |
| Topic 3: Service Lifecycle Processes | - Service delivery and control processes - Service design, transition, and operation |
| Topic 4: Service Management Planning and Implementation | - Roles, responsibilities, and governance - Establishing SMS implementation plan |
1. Texas H&H Inc. decided to assign an internal expert for their forensic analysis. Is this acceptable? Refer lo scenario 7.
A) No. the company's forensic analysis should be based on the conclusion of Its cloud storage provide investigation
B) Yes. hiring an external expert for forensic analysis Is a requirement of the standard
C) Yes. forensic analysis can be done by cither an internal or external expert
2. Following a repotted event, an Information security event ticket has been completed and its priority has been assigned. Then, the event has been evaluated to determine If it is an information security incident, which phase of the incident management has been completed?
A) Detection and reporting
B) initial assessment and decision
C) Evaluation and confirmation
3. Based on scenario 8. how does the HealthGenic's negligence affect the ISMS certificate?
A) HealthGenic will be able to renew the ISMS certificate, as they did not detect any information security incident in the past two years
B) HealthGenic might not be able to renew the ISMS certificate, as it has not conducted management reviews at planned intervals
C) HealthGenic might not be able to renew the ISMS certificate, as the internal audit lasted longer than planned
4. Scenario 4: TradeB. a commercial bank that has just entered the market, accepts deposits from its clients and offers basic financial services and loans for investments. TradeB has decided to implement an information security management system (ISMS) based on ISO/IEC 27001 Having no experience of a management
[^system implementation, TradeB's top management contracted two experts to direct and manage the ISMS implementation project.
First, the project team analyzed the 93 controls of ISO/IEC 27001 Annex A and listed only the security controls deemed applicable to the company and their objectives Based on this analysis, they drafted the Statement of Applicability. Afterward, they conducted a risk assessment, during which they identified assets, such as hardware, software, and networks, as well as threats and vulnerabilities, assessed potential consequences and likelihood, and determined the level of risks based on three nonnumerical categories (low, medium, and high). They evaluated the risks based on the risk evaluation criteria and decided to treat only the high risk category They also decided to focus primarily on the unauthorized use of administrator rights and system interruptions due to several hardware failures by establishing a new version of the access control policy, implementing controls to manage and control user access, and implementing a control for ICT readiness for business continuity Lastly, they drafted a risk assessment report, in which they wrote that if after the implementation of these security controls the level of risk is below the acceptable level, the risks will be accepted Based on scenario 4, the fact that TradeB defined the level of risk based on three nonnumerical categories indicates that;
A) The level of risk will be evaluated against qualitative criteria
B) The level of risk will be defined using a formula
C) The level of risk will be evaluated using quantitative analysis
5. According to scenario 9, TroNlcon SPEC aimed to eliminate the causes of adverse events By focusing on:
A) Correcting information security Incidents rather than preventing them
B) Detecting information security incidents rather than correcting them
C) Preventing information security incidents rather than correcting them
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: C | Question # 3 Answer: B | Question # 4 Answer: A | Question # 5 Answer: C |
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