Salesforce Consumer Goods Cloud Accredited Professional : AP-204

  • Exam Code: AP-204
  • Exam Name: Consumer Goods Cloud Accredited Professional
  • Updated: Aug 16, 2026
  • Q & A: 125 Questions and Answers

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Salesforce AP-204 Exam Syllabus Topics:

SectionWeightObjectives
Visit Planning and Execution Configuration15%- Configuration of Visit Tasks and Task Types
- Configuration of Inventory Checks and Product Listings
- Configuration of Visit Plans and Visit Plan Targets
- Configuration of Promotion Checks and Promotion Details
- Configuration of Photo Capture and Survey
- Configuration of Order Capture and Order Submission
Admin and Configuration12%- User Setup and Permissions
- Mobile Configuration
- Consumer Goods Cloud Data Model
- Reports and Dashboards
Visit Planning23%- Visit Schedule and Frequency
- Visit Planning Process
- Visit Plan and Visit Plan Targets
- Territory Management
Store Execution15%- Store Execution Process
- Store Survey and Feedback
- Assortment Monitoring
- Planogram Compliance
Visit Execution23%- Promotion Check and Promotion Details
- Inventory Check and Product Listing
- Photo Capture and Survey
- Order Capture and Order Submission
- Visit Execution Process
- Visit Tasks and Task Types
Store Execution Configuration12%- Configuration of Planogram Compliance
- Configuration of Store Execution Process
- Configuration of Assortment Monitoring
- Configuration of Store Survey and Feedback

Salesforce Consumer Goods Cloud Accredited Professional Sample Questions:

1. Which of the following represent the three ways of performing a promotion check during an in-store visit?

A) Unit Promotion, Product Category, and Product Coupons
B) Clearance Promotion, Volume Promotion, and Product Coupons
C) General Promotion, Individual Product, and Product Category
D) Individual product, Product Coupons, and Volume Promotion


2. How can a merchandiser perform a check-in to log the arrival time and geo coordinates for an inventory-check appointment?

A) Check-in through Salesforce Maps on mobile
B) Check-in through Einstein Vision
C) Check-in through standard location picker Lightning Web Component in Salesforce Mobile App
D) Check-in through Salesforce Mobile App


3. Universal Containers (UC) is a Communications Service Provider using Communications Cloud. UC wants to create a guided ordering process for their Sales Agents and B2C Customers.
Which two options are technically feasible?

A) Use Salesforce Flow to build the guided ordering journey for agents and Salesforce Flow via Lightning Out on a third-party CMS for customers.
B) Use OmniScript to build the guided ordering journey for agents and OmniScript via OmniOut on a Salesforce Experience for customers.
C) Use OmniScript to build the guided ordering journey for agents and expose OmniScript via OmniOut on a third-party CMS.


4. Which of the following are supported KPI Type values for Retail Store KPI records?

A) Price
B) Units
C) Facing
D) Promotion
E) Revenue


5. Universal Containers (UC) is a Communications Service Provider using Communications Cloud. UC markets their DSL Internet service with two speed tiers - 5 Mbps and 50 Mbps. Five Mbps uses the ADSL technology, which requires Copper Pair, and 50 Mbps uses the VDSL technology, which requires Bonded Copper Pair.
How should a Consultant model this service end-to-end?

A) Model the DSL Internet service as a commercial product, 5 Mbps and 50 Mbps as attributes of that product, ADSL and VDSL as a Customer Facing Service (CFS), and Copper Pair and Bonded Copper Pair as a Resource Facing Service (RFS). Model multi-level decomposition between the commercial product to CFS to RFS.
B) Model the DSL Internet Service as a commercial product, 5 Mbps and 50 Mbps as attributes of that product, ADSL and VDSL and Copper Pair and Bonded Copper Pair as technical products. Model direct decomposition between the technical product to technical products.
C) Model the DSL Internet Service as a commercial product, 5 Mbps and 50 Mbps as fields of that product, ADSL and VDSL as a Customer Facing Service (CFS), and Copper Pair and Bonded Copper Pair as a Resource Facing Service (RFS). Model multi-level decomposition between the commercial product to CFS to RFS.
D) Model the DSL Internet service as a technical product, 5 Mbps and 50 Mbps as attributes of that product, ADSL and VDSL as a Customer Facing Service (CFS), and Copper Pair and Bonded Copper Pair as a Resource Facing Service (RFS). Model multi-level decomposition between the technical product to CFS to RFS.


Solutions:

Question # 1
Answer: C
Question # 2
Answer: D
Question # 3
Answer: B,C
Question # 4
Answer: B,C,E
Question # 5
Answer: A

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