EXIN ITIL 4 Foundation : ITILFND_V4

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EXIN ITILFND_V4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

1. Which practice needs people who understand complex systems and have creative and analytical skills?

A) Service request management
B) Problem management
C) Service level management
D) Change enablement

2. Which is a use of the change schedule?

A) Assigning resources to changes
B) Deciding the approval authority for changes
C) Automating the change process
D) Creating change models

3. Which value chain activity ensures that ongoing service activity meets user expectations?

A) Plan
B) Obtain/build
C) Deliver and support
D) Engage

4. Which practice forms a link between the service provider and the users of services?

A) Problem management
B) Service level management
C) Service desk
D) Change enablement

5. Which of the following is a necessity to a successful service level agreement (SLAs)?

A) Vague targets, such as those related to user experience, should be avoided
B) Base the SLA on system-based metrics that are useful to the service provider
C) In order to promote consistent service, they should be carried forward, unchanged, from one year to the next
D) The language and terms used in the SLA should be commonly understood by all parties

Solutions: