Microsoft Dynamics 365 Fundamentals (CRM) (MB-910 Deutsch Version) : MB-910 Deutsch

  • Exam Code: MB-910 Deutsch
  • Exam Name: Microsoft Dynamics 365 Fundamentals (CRM) (MB-910 Deutsch Version)
  • Updated: Sep 16, 2026
  • Q & A: 161 Questions and Answers

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Skills measured

  • Describe shared features (15-20%)
  • Describe Project Operations (15-20%)
  • Describe Dynamics 365 Marketing (10-15%)
  • Describe Dynamics 365 Sales (15-20%)
  • Describe Dynamics 365 Field Service (15-20%)
  • Describe Dynamics 365 Customer Service (15-20%)

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Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/mb-910

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Microsoft MB-910 Deutsch Exam Syllabus Topics:

SectionObjectives
Describe Dynamics 365 Customer Service capabilities- Customer support features
  • 1. Knowledge base usage
    • 2. Omnichannel engagement basics
      • 3. Case management
        Describe Dynamics 365 customer engagement apps- Overview of Dynamics 365 CRM applications
        • 1. Customer Service capabilities overview
          • 2. Marketing capabilities overview
            • 3. Sales capabilities overview
              Describe Dynamics 365 Marketing capabilities- Marketing automation fundamentals
              • 1. Email marketing basics
                • 2. Segmentation and targeting
                  • 3. Customer journey concepts
                    Describe Dynamics 365 Sales capabilities- Sales lifecycle and core features
                    • 1. Accounts and contacts management
                      • 2. Sales reporting and dashboards
                        • 3. Leads and opportunities management

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