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Microsoft Dynamics CRM 2011 Applications Sample Questions:

1. You are creating a personal dashboard in Microsoft Dynamics CRM 2011. Which of the following components can you include on the dashboard?

A) only charts
B) charts and lists
C) only reports
D) charts and reports

2. In Microsoft Dynamics CRM 2011, which of the following fields is part of a goal metric?

A) the target value
B) the goal owner
C) the record type
D) the fiscal period

3. In Microsoft Dynamics CRM 2011, a case is in a specific queue that is not the service queue.
You need to ensure that the case is in the service queue so the service team can work on the case.
Which of the following actions will achieve the goal?
(Choose all that apply.)

A) Assign the case to the service team.
B) Route the queue item to the service queue, and assign the queue item to the service team.
C) Open the queue item details, set the Worked By attribute to the service team, and set the Queue attribute to the service queue.
D) Add the case to the service queue.

4. In Microsoft Dynamics CRM 2011, you need to close an opportunity as lost. Which of the following must you do?

A) Enter the close date on the close opportunity form.
B) Activate all draft quotes related to the opportunity.
C) Close all open activities on the opportunity.
D) Relate the opportunity to at least one competitor.

5. In Microsoft Dynamics CRM 2011,
you need to change the query for a dynamic marketing list while preserving the current list of members.
What should you do?

A) Lock the dynamic marketing list. Then change the query for the dynamic marketing list.
B) Change the dynamic marketing list to a static marketing list. Then create a new dynamic marketing list to track additional members.
C) Share the members of the marketing list with a new static marketing list.
D) Copy the dynamic marketing list as a static list. Then change the query for the dynamic marketing list.

Solutions: