Oracle Fusion Service 2026 Implementation Professional : 1Z0-1064-26

  • Exam Code: 1Z0-1064-26
  • Exam Name: Oracle Fusion Service 2026 Implementation Professional
  • Updated: Oct 11, 2026
  • Q & A: 79 Questions and Answers

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Oracle 1Z0-1064-26 Exam Syllabus Topics:

SectionObjectives
Topic 1: Knowledge Management- Knowledge articles
  • 1. Search and recommendation usage
    • 2. Creation and lifecycle management
      Topic 2: Reporting and Analytics- Service analytics
      • 1. Operational reporting
        • 2. Dashboards and KPIs
          Topic 3: Field Service and Dispatch- Field service operations
          • 1. Work order management
            • 2. Scheduling and dispatch rules
              Topic 4: Oracle Fusion Service Overview- Core Service Architecture
              • 1. Service request lifecycle management
                • 2. Fusion Service data model and components
                  - Service Configuration Basics
                  • 1. Basic setup and administration
                    • 2. Security roles and access control
                      Topic 5: Service Request Management- Customer interaction handling
                      • 1. Communication templates and notifications
                        • 2. Omnichannel support processes
                          - Case and ticket handling
                          • 1. Creation, routing, and assignment rules
                            • 2. SLAs and escalation management
                              Topic 6: Integrations and Extensions- Integration capabilities
                              • 1. Third-party system integration
                                • 2. REST APIs and integration flows

                                  Oracle Fusion Service 2026 Implementation Professional Sample Questions:

                                  Question #1

                                  Which three subobject functions are included in the REST API for Service Requests (SRs)?

                                  • A. Update resource member
                                  • B. Delete message
                                  • C. Update resource manager
                                  • D. Update SR reference
                                  • E. Delete activity
                                  Reveal Solution  Discussion  0

                                  Correct Answer: A,D,E  🗳️

                                  Question #2

                                  Which two steps are needed to create a new business object in Digital Customer Service?

                                  • A. Assign the new business object to a new component.
                                  • B. Assign the new business object to a page.
                                  • C. Assign object access roles to an administrative user.
                                  • D. Map a Visual Builder Cloud Service business object to the object API.
                                  Reveal Solution  Discussion  0

                                  Correct Answer: C,D  🗳️

                                  Question #3

                                  Which two keyboard shortcuts can be modified?

                                  • A. Cancel
                                  • B. Save and Close
                                  • C. Save and Continue
                                  • D. Create Service Request
                                  • E. OK
                                  Reveal Solution  Discussion  0

                                  Correct Answer: D,E  🗳️

                                  Question #4

                                  Milestones are not getting applied to service requests in the customer environment.
                                  Identify three causes.

                                  • A. The scheduled process has not been set up.
                                  • B. The Starts When criteria of the milestones is not True.
                                  • C. No default coverages are set up.
                                  • D. Entitlement rules are not valid for the service request.
                                  Reveal Solution  Discussion  0

                                  Correct Answer: A,B,C  🗳️

                                  Question #5

                                  When creating localized Digital Customer Service applications, in which order would you perform the following steps?
                                  1. Update the English message as needed for your DCS application.
                                  2. Export the English language message bundle.
                                  3. Translate the English message bundle to all desired languages.
                                  4. Import translated message bundles.

                                  • A. 2,4,3,1
                                  • B. 3,2,4,1
                                  • C. 1,3,2,4
                                  • D. 1,2,3,4
                                  Reveal Solution  Discussion  0

                                  Correct Answer: D  🗳️

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