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Salesforce Certified Experience Cloud Consultant Sample Questions:

1. Ursa Major Solar (UMS) uses a third party to manage low-severity tickets using its legacy system.
Sometimes, third-party agents have to create cases on behalf of UMS customers.
Which user licenses should the implementation practitioner recommend for third-party staff?

A) Customer Identity
B) Customer Community Plus
C) Customer Community
D) Partner Community

2. Ursa Major Solar created a public knowledge base where both authenticated customers and unauthenticated guest users can view Known articles as a self-service option to troubleshoot issues.
When creating a Knowledge article, which checkbox should be selected so that all users can view the articles?

A) Visible to Anyone
B) Visible to Public Knowledge Base
C) Visible to Partner
D) Visible to Customer

3. The UniversalContainers Experience Cloud admin needs to move a site from one production org to another production org that it is not directly connected to.
What is the recommended choice for moving the site from one org to the other?

A) Lightning Bolt Export and Installation
B) Publication via Experience Builder
C) Deployment via Change Set
D) Deployment via Metadata API

4. Ursa Majer Solar (UMS) would like authenticated Experience Site users to see cases, quotes, contracts, and Knowledge articles appear in search results, but the Search Resuits component is only returningKnowledge articles.
How should UMS configure its search results to yield the desired results?

A) On the Searchpage, switch the Search Results component with Global Search Results and select the appropriate objects in the property editor.
B) On the Home page, in the property editor for the Hero component, adjust the Hero Type to "Call to Action" instead of "Search".
C) On the Search page, select the appropriate objects in the property editor for the Search Results component.
D) In Salesforce Setup, under the Experience Site users' profile, adjust the system permissions to allow for multiple objects in search results.

5. By defining roles, permission sets, or profiles, Knowledge article visibility can be controlled by using which functionality?

A) Automatic Topic Assignment
B) Content Management
C) Data Category Visibility
D) Org-Wide Defaults

Solutions: