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Salesforce Certified Field Service Consultant Sample Questions:

1. Universal Containers (UC) wants to ensure that Technicians enter required information only once when completing Work Orders on the Salesforce Field Service mobile app. The information entered by Technicians needs toalso update the Service Appointment and the Case that are associated to the Work Order.
What should a Consultant leverage to ensure the right data is captured fram the Salesforce Field Service mobile app?

A) oO Quick Action on the Work Order that launches a Flow to update the Work Order, Case, and Service Appointment.
B) Lightning Component with required fields to update the Case, Work Order and Service Appointment.
C) Process Builder on Case to update the Service Appointment and Work Order.
D) Quick Actions that launcha Flaw on Cases, WorkOrders and Service Appointments with required fields.

2. Approximately 70% of Universal Containers^ site visits are inspections and quotation sessionsthat take roughly the same amount of time and set of resource skills to complete.
What should a Consultant recommend to streamline the creation of these Work Orders?

A) Create a standard set of Work Order Line Items.
B) Create Work Types for use onWork Orders.
C) Create a work flow to clone the Work Order.
D) Create a child Work Order for each similar site visit.

3. Universal Containers hasdiscovered that many of its Technicians' initial visits require a return visit to complete the work.
Which two approaches should a Consultant recommend to accurately track these visits?
Choose TWO answers

A) Reschedule the Service Appointment for the new date.
B) Create a new Service Appointment on the original Work Order.
C) Reschedule the Work Order for the new date.
D) Create a new Work Order and Service Appointment.

4. How should the Consultant recommend visualizing the highest revenue generating Service Appointments on the Gantt?

A) Add the relevant field to the Field Set.
B) Create a Gantt Action to highlight.
C) Color code using Gantt Palettes.
D) Use Map Report Layers.

5. One of the products sold by Universal Containers requires quarterly service appointments.
Which feature should a Consultant use to meet this requirement?

A) Define a repeating Work Type.
B) Configure a Maintenance Plan.
C) Implement Path for Work Orders.
D) Build a Process for Service Appointments.

Solutions: