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Salesforce Certified Platform Strategy Designer : Plat-UX-102
- Exam Code: Plat-UX-102
- Exam Name: Salesforce Certified Platform Strategy Designer
- Updated: Sep 09, 2026
- Q & A: 155 Questions and Answers
About Salesforce Certified Platform Strategy Designer : Plat-UX-102 Exam
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Salesforce Plat-UX-102 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Leveraging Adjacent Roles and Skills | 19% | - Leading cross-functional work - Collaboration with architects and designers - Integrating UX and technical perspectives - Working with product and business teams |
| Tools and Artifacts | 23% | - Design frameworks and methods - Strategy mapping and modeling - Decision-making tools - Documentation and visualization |
| Intangible Deliverables | 26% | - Governance and mindset - Culture and capability building - Stakeholder alignment - Change and adoption enablement |
| Value Design | 32% | - Context and innovation impact - Value measurement and outcomes - Strategic direction and rationale - Ethics and value alignment |
Salesforce Certified Platform Strategy Designer Sample Questions:
Question #1
A strategy designer wants to make a case to executive stakeholders to target a new, saturated market with the purpose of increasing new customer acquisition.
Which approach should the designer focus on?
- A. Create a clickable high fidelity prototype to assess feasibility and perform user research on
- B. Make a presentation on design best practices and have industry experts speak on new market
- C. Restate business goals and show how design could be used to de-risk exploration of this
Answer: C
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Question #2
A fitness company is starting a service that combines data from connected weights with virtual coaching. The company is about to start a new innovation sprint with the following challenge statement: "How might we empower people who are new to fitness to increase their strength?" Which metrics should be used to measure the success of the initiative7
- A. New user activations and connected weight sales
- B. Increase in user referrals and net promoter score (NPS) rating
- C. Increase in new user activity and connected weight utilization
Answer: C
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Question #3
After a series of interviews with key stakeholders, a strategy designer realizes the company is duplicating efforts across internal teams, each creating similar programs for customer engagement.
Which approach should the designer propose to create alignment?
- A. Journey mapping workshop
- B. Service blueprint workshop
- C. Design sprint
Answer: B
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Question #4
A strategy designer is presenting their new service vision to an executive audience What should the designer include in the executive summary to meet the audience needs?
- A. A detailed report of the data that informed the new vision
- B. A plan description including who needs to act and what they need to do
- C. The different options explored in the process of designing this vision
Answer: B
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Question #5
Cloud Kicks has released a wearable device for athletes but struggles to find product market fit. The design team begins an initiative to better understand user needs and improve the device.
What should the strategy designer do to engage with internal stakeholders invested in the project?
- A. Survey stakeholders for insights and ideas, as their diverse perspectives are likely to uncover unmet needs.
- B. Assign specific tasks to each stakeholder so they each add something important to the project,
- C. Align stakeholders on what success for the looks like and throughout the project,
Answer: C
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