SAP Certified Application Associate - SAP Field Service Management 19Q1 : C_C4HFSM_91

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SAP C_C4HFSM_91 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:

1. In which steps of the end-to-end service process does SAP Management contribute to the overall customer experience? Choose Two correct answers.

A) Workforce management
B) Customer feedback management
C) Mobile field service execution
D) Parts logistics

2. How can you set up authorizations in the Administration module in SAP Field Service Management?
Choose Two correct answers.

A) Assign user groups to users.
B) Assign user groups to permissions.
C) Assign permissions to used groups
D) Assign users to permission.

3. Which aspect of SAP field Service Management helps meet customers expectations for real time service? Choose the correct answer.

A) SAP Field Service Management Customer Self-Service
B) SAP Field Service Management Account Service
C) SAP Field Service Management Crowd Service
D) SAP Field Service Management Company

4. Which of these describe the purpose of the Reserved Material feature? Choose the correct answer.

A) Reserving material that has already been used for previous services
B) Pre-organizing spare parts to be taken to the physical of the job
C) Defining which material, the customer needs to purchase before the technician can start the work
D) Booking material for a specific service call and defined location

5. If your customer would like to approve efforts. expenses. materials and mileage before it synchronizes to the ERR how can he do that? Choose the correct answer.

A) He can go to Workforce Management and access the "Time and Material Journal", where he will be able to approve. reject or make changes to these entries.
B) He can approve from his Field Services mobile app.
C) He can only approve in the ERP

Solutions: