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Cisco Unified Contact Center Enterprise Implementation(UCCEI) : 642-242
- Exam Code: 642-242
- Exam Name: Unified Contact Center Enterprise Implementation(UCCEI)
- Updated: Sep 14, 2026
- Q & A: 135 Questions and Answers
About Cisco Unified Contact Center Enterprise Implementation(UCCEI) : 642-242 Exam
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Cisco 642-242 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Routing and Scripting | 25% | - Precision queuing and skill-based routing - Dialed numbers, call types, and routing domains - ICM script design and configuration |
| Topic 2: UCCE Architecture and Components | 20% | - Peripheral Gateway (PG), Router, Logger components - Integration with CUCM, CVP, and Finesse - Unified ICM/CCE solution overview |
| Topic 3: Integration and Media Configuration | 15% | - CVP and IVR integration - Gateway and SIP configuration - CTI integration and route points |
| Topic 4: Reporting, Monitoring and Troubleshooting | 15% | - System health monitoring - Common issues and resolution - CUIC and LiveData reporting setup |
| Topic 5: Installation and Deployment | 25% | - Software installation and configuration - Pre-installation requirements and planning - High availability and redundancy setup |
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