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Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. When using the Cisco Unified Contact Center Enterprise 8.0(x) Multi-Line ACD feature, which configuration item is not supported in the Cisco Unified Communications Manager?

A) Busy triggers on each line must be set to one.
B) Agent ACD line can be a shared line.
C) Maximum number of calls on each line must be set to two.
D) Lines can be configured to forward calls to other lines on the phone.

2. Using the Cisco Unified Contact Center Enterprise 8.0(x) Analysis Manager CLI, which command will show the current debug trace levels?

A) show log
B) show level
C) show debug
D) show trace

3. Which Cisco Unified IP phone model is incompatible with the Cisco Unified Contact Center Enterprise system 8.0(x)?

A) 7970
B) 9951
C) 7930
D) 6921
E) 7920

4. When using the Cisco Unified IP IVR in a Cisco Unified Contact Center Enterprise solution, what are three best practices to improve the availability of the solution? (Choose three.)

A) Use Cisco Unified Contact Center Enterprise scripting to control call delivery to Cisco Unified IP IVRs based on available ports or peripheral status.
B) Use the Cisco Unified IP IVR high-availability option.
C) Use the Cisco Unified Communications Manager call forwarding features on CTI route points and devices associated with the Cisco Unified IP IVR.
D) Use default scripts in the Cisco Unified IP IVR.
E) Use default labels in the Cisco Unified Contact Center Enterprise routing scripts.
F) Add multiple duplex or redundant Cisco Unified IP IVRs to create a Cisco Unified IP IVR cluster.

5. Cisco provides a set of sizing tables in the Cisco Unified Contact Center Enterprise 8.0(x) Design Guide (SRND). These tables show the private network bandwidth that is required for the clustering over the WAN deployment model. Using these tables, how much bandwidth is required to support the following configuration:
BHCA coming into the contact center is 10,000.
One hundred percent of calls are treated by the Cisco Unified IP IVR, and 40 percent are queued.
All calls are sent to agents unless they are abandoned; 10 percent of calls to agents are transfers or conferences.
Four Cisco Unified IP IVRs are used to treat and queue the calls, with one Peripheral Gateway pair supporting them.
There is one Cisco Unified Communications Manager Peripheral Gateway pair for a total of 900 agents.
Calls have ten 40-byte call variables and ten 40-byte ECC variables.

A) Recommended Link: 330,000 with a Recommended Queue of 264,000
B) Recommended Link: 5,100,000 with a Recommended Queue of 3,996,000
C) Recommended Link: 1,275,000 with a Recommended Queue of 999,000
D) Recommended Link: 2,550,000 with a Recommended Queue of 1,998,000

Solutions: